Osama Alaa

Experience

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  Virgin Megastore MENA

  Mar 2018 - Aug 2018

  Technical Sales

  Technical Sales ( Laptops, Mobiles and Accessories ).

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  Arabcom

  Nov 2018 - May 2019

  Computer Engineer

  Daily repairing Pcs or Laptops ( Hardware and Software ). Technical Sales ( Pcs, Laptops and Accessories ).

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  Parrotel Hotels & Resorts

  Oct 2019 - Sept 2020

  IT Support

  Install Opera, SUN, Material Control, Micros, Call Account, Avaya ( IP ), Synxis and Comsys Systems from scratch.Associate in installing and configure Sophos firewall.Associate in implement Domain Controller for users & SQL Server for Lock System. Implement & Upgrade Lock System.Upgraded the network infrastructure and install new HP managed switches.Associate in installing CCTV IP Camera Project.Dealing & Installing Wi-Fi Project ( configure all access points ).Configure and Maintain all Safety Boxes in the Hotel.Setup new PCs ( Hardware and Software ), Printers and Avaya ( IP Phones ).Responsible for Daily IT Routine. Show less

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  Adaptive Solutions

  Oct 2020 - Apr 2022

  IT Specialist

  Racking, Stacking, and Cabling ( Servers, Blades, Switches, NetApp and APC UPS ).Implementing and Configuring multiple infrastructure solutions to customers- Datacenter virtualization ( VMware Vsphere and Microsoft Hyper-V ).- Security Solutions ( Mainly FortiGate Firewalls and Kaspersky EndPoint protection ).- Passive Networking. UPS and Rack Monitoring solutions ( Netbotz ).- Microsoft management services like ( AD, DNS, DHCP, SCCM, WSUS, WDS, File Services and Office 365 solutions ).Installing and Managing operating systems ( Windows server ), and installing all related MS products and required Databases.Manage and administrate Multiple tenants of Microsoft Office 365.Responding to Company support cases and managing support portal by providing technical solutions and workarounds to ensure customer's business continuity and ensure our services meet customer SLA.Traveling to meet the customers on location to handle hardware and software issues, Repairing and Replacing hardware, including installing Pci cards, Dims, Motherboards, etc.System Administrator of internal customer networks: assisted technicians and LAN engineers with installations, software updates, managed all user accounts, including creating new accounts, troubleshooting user issues.Assessed system performance and make recommendations on how to improve it.Work closely with 3rd party vendors /service providers on all touchpoints, including upgrading applications and production support issues.Responsible for Daily IT Routine. Show less

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  VAS Integrated Solutions

  May 2022 - now

  Data Center Engineer

  Racking, Stacking and Cabling( Servers, Blades, VxRail, EMC Storage and Switches ).Implementing and Configuring multiple infrastructure solutions for customers- Datacenter virtualization ( VMware vSphere, Windows ).- Upgrading Firmware ( Dell Servers, VxRail, EMC Storage and Switches )- Configuring ( Dell Servers, VxRail, EMC Storage and Switches ).Installing and Managing operating systems ( Windows server ), and installing all relatedMS products and required Databases.Traveling to meet the customers on location to handle hardware and softwareissues, Repairing and Replacing hardware.Assessed system performance and made recommendations on how to improve it.I was one of the IT Data Center Support Team in COP27, representing mycompany VAS Integrated Solutions in cooperation with the Ministry ofCommunications and Information Technology (MCIT), Egypt and the United Nations Show less