Osama Alaa

Osama Alaa

Technical Sales

Followers of Osama Alaa1000 followers
location of Osama AlaaRiyadh, Saudi Arabia

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  • Timeline

  • About me

    Infrastructure Engineer | Data Center Engineer

  • Education

    • Arab Open University

      2015 - 2019
      Bachelor of Science in Information Technology and Computing (ITC) Computer/Information Technology Administration and Management
  • Experience

    • Virgin Megastore MENA

      Mar 2018 - Aug 2018
      Technical Sales

      Technical Sales ( Laptops, Mobiles and Accessories ).

    • Arabcom

      Nov 2018 - May 2019
      Computer Engineer

      Daily repairing Pcs or Laptops ( Hardware and Software ). Technical Sales ( Pcs, Laptops and Accessories ).

    • Parrotel Hotels & Resorts

      Oct 2019 - Sept 2020
      IT Support

      Install Opera, SUN, Material Control, Micros, Call Account, Avaya ( IP ), Synxis and Comsys Systems from scratch.Associate in installing and configure Sophos firewall.Associate in implement Domain Controller for users & SQL Server for Lock System. Implement & Upgrade Lock System.Upgraded the network infrastructure and install new HP managed switches.Associate in installing CCTV IP Camera Project.Dealing & Installing Wi-Fi Project ( configure all access points ).Configure and Maintain all Safety Boxes in the Hotel.Setup new PCs ( Hardware and Software ), Printers and Avaya ( IP Phones ).Responsible for Daily IT Routine. Show less

    • Adaptive Solutions

      Oct 2020 - Apr 2022
      IT Specialist

      Racking, Stacking, and Cabling ( Servers, Blades, Switches, NetApp and APC UPS ).Implementing and Configuring multiple infrastructure solutions to customers- Datacenter virtualization ( VMware Vsphere and Microsoft Hyper-V ).- Security Solutions ( Mainly FortiGate Firewalls and Kaspersky EndPoint protection ).- Passive Networking. UPS and Rack Monitoring solutions ( Netbotz ).- Microsoft management services like ( AD, DNS, DHCP, SCCM, WSUS, WDS, File Services and Office 365 solutions ).Installing and Managing operating systems ( Windows server ), and installing all related MS products and required Databases.Manage and administrate Multiple tenants of Microsoft Office 365.Responding to Company support cases and managing support portal by providing technical solutions and workarounds to ensure customer's business continuity and ensure our services meet customer SLA.Traveling to meet the customers on location to handle hardware and software issues, Repairing and Replacing hardware, including installing Pci cards, Dims, Motherboards, etc.System Administrator of internal customer networks: assisted technicians and LAN engineers with installations, software updates, managed all user accounts, including creating new accounts, troubleshooting user issues.Assessed system performance and make recommendations on how to improve it.Work closely with 3rd party vendors /service providers on all touchpoints, including upgrading applications and production support issues.Responsible for Daily IT Routine. Show less

    • VAS Integrated Solutions

      May 2022 - now
      Data Center Engineer

      Racking, Stacking and Cabling( Servers, Blades, VxRail, EMC Storage and Switches ).Implementing and Configuring multiple infrastructure solutions for customers- Datacenter virtualization ( VMware vSphere, Windows ).- Upgrading Firmware ( Dell Servers, VxRail, EMC Storage and Switches )- Configuring ( Dell Servers, VxRail, EMC Storage and Switches ).Installing and Managing operating systems ( Windows server ), and installing all relatedMS products and required Databases.Traveling to meet the customers on location to handle hardware and softwareissues, Repairing and Replacing hardware.Assessed system performance and made recommendations on how to improve it.I was one of the IT Data Center Support Team in COP27, representing mycompany VAS Integrated Solutions in cooperation with the Ministry ofCommunications and Information Technology (MCIT), Egypt and the United Nations Show less

  • Licenses & Certifications

    • Associate - Information Storage and Management Version 5.0

      Dell Technologies
      Jan 2024
      View certificate certificate