Kevin Phung

Experience

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  Payless

  Oct 2013 - Jan 2015

  Customer Service

  > Provide exceptional customer service by assisting shoppers in finding the perfect footwear solutions to meet their needs and preferences or style. Sensor shoes and stock merchandise based on size arrangement.> Maintain a tidy and organized store environment, including restocking shelves and displays, to enhance the overall customer experience.> Report the shoplifter to the Manager, Pay attention to the camera for any suspicious activity.

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  The TJX Companies, Inc.

  Aug 2016 - Jan 2018

  Sales Associate

  > Engage customers positively and professionally in a manner way, providing exceptional service and product knowledge to meet their satisfactory customer service. > Operate Cashier transactions, Open Credit cards, Greet clients, stock, and sort Merchandise.> Actively contribute to achieving sales targets by effectively promoting and upselling products,

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  MuteSix

  Jun 2018 - Nov 2020

  Digital Marketing Coordinator

  • Spearheaded the creation of impactful marketing content across digital platforms, achieving a 50% increase in follower engagement through SEO-optimized blogs and strategic social media posts.• Engineered and managed CRM systems such as Salesforce and HubSpot, enhancing campaign tracking and driving a 35% improvement in conversion rates through targeted audience analysis and strategic adjustments.• Collaborated with cross-functional marketing teams to refine digital content, boosting lead generation and elevating website traffic through data-driven optimization of e-commerce platforms and social media initiatives. Show less

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  Forever 21

  Sept 2018 - Jul 2019

  Sales Associate

  > Answered customer questions, opened credit cards, and helped customers with style preferences.> Collected payments and provide accurate change. Stock Merchandise and sensor products. Handle online order and process online order for clients> Processed refunds based on company policy and in good condition merchandise.> Keep fitting rooms clean, organized, and well-maintained.

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  Calbasas

  Jan 2019 - Apr 2021

  IT Sales and Technical Support Specialist

  • Provided expert advice on computer hardware, including motherboards, CPUs, and memory, to customers.• Diagnosed and resolved hardware and software issues for clients, ensuring optimal system performance.• Utilized sales tactics to achieve monthly sales targets while maintaining high customer satisfaction.• Collaborated with the technical team to troubleshoot and repair faulty systems.• Educated customers on technology usage and memory optimization techniques.

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  Innovation EXL The Experimental Lab

  May 2019 - Jul 2021

  Social Media content creator

  > Spearheaded the creation of engaging and visually appealing social media content as a Content Creator, establishing a compelling online presence for the brand across various platforms.> Developed and executed content strategies aligning with brand identity, utilizing a mix of creative visuals, compelling copy, and trending hashtags to enhance audience engagement.> Stayed abreast of social media trends and algorithm changes, adapting content creation techniques to maximize reach and effectiveness on platforms such as Instagram, Facebook, and Twitter.> Collaborated with cross-functional teams, including marketing and design, to ensure cohesive brand messaging and maintain a consistent and vibrant online presence. Show less

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  U.S. Equal Employment Opportunity Commission

  Jun 2019 - Aug 2022

  Office Administrative Assistant

  > Conducted legal research, analyzed findings, and drafted documents to support trial preparation, enhancing legal proceedings and ensuring a strong foundation for litigation.> Provided IT support, proficiently configuring internet connections, connecting hardware, and setting up computer systems. Ensured seamless internet connectivity to peripherals like printers and monitors.> Efficiently managed reception duties, including filing, sorting, copying, and organizing files, contributing to optimal office functionality and a streamlined work environment.> Investigated fraud cases, liaised with various departments, and facilitated client calls, ensuring timely resolution and effective communication in complex situations. Show less

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  Glen Capri Motel

  Sept 2019 - Dec 2022

  Front Desk Agent

  > Fulfilled the role of a Front Desk Agent, consistently delivering exceptional customer service by warmly welcoming guests, managing reservations, and providing accurate information about hotel amenities.> Streamlined check-in and check-out procedures, ensuring a seamless and positive experience for arriving and departing guests. Achieved a 20% reduction in check-in time, optimizing guest satisfaction.> Demonstrated effective communication skills and problem-solving abilities in responding promptly to guest inquiries and concerns. Elevated guest satisfaction scores by 15% through attentive service.> Maintained a professional and organized front desk area, significantly contributing to the overall efficiency of hotel operations. Played a key role in creating a positive first impression for arriving guests. Show less

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  Intel Corporation

  Oct 2019 - Apr 2021

  Sales Marketing Coordinator

  • Leveraged advanced data analytics to identify emerging market trends and opportunities, leading to a notable 10% increase in both market share and profitability by implementing strategic marketing initiatives tailored to customer needs.• Organized comprehensive surveys with 90% of clients, gathering critical feedback regarding technology usage and customer preferences, which directly informed targeted marketing strategies and facilitated impactful product enhancements.• Delivered detailed pricing analysis reports that supported the marketing team's decision-making processes, significantly improving the accuracy and effectiveness of sales forecasts while enabling the team to capitalize on market opportunities more efficiently. Show less

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  RE/MAX

  Jan 2020 - May 2022

  Digital Marketing Coordinator

  • Directed a talented team of 65 in executing impactful social media campaigns, boosting brand awareness by 50% and follower growth by 30% through creative, data-driven strategies.• Designed innovative multimedia content that achieved 98% alignment with branding goals and significantly increased audience engagement by 40% through visually appealing marketing materials.• Assessed campaign performance rigorously with advanced analytics tools, refining content delivery to maximize reach and enhance audience interaction, driving substantial growth in key engagement metrics. Show less

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  Taylor Milton Homes

  Mar 2020 - Jul 2021

  Social Media Marketing Real E-state

  > Spearheaded impactful social media marketing campaigns in the real estate sector, showcasing properties through visually compelling content and strategic messaging to attract potential buyers and tenants.> Developed and implemented targeted advertising strategies on platforms like Facebook and Instagram, optimizing ad performance and significantly increasing the visibility of real estate listings.> Fostered engagement by actively managing and growing online communities, responding to inquiries, and leveraging social media platforms to build relationships with clients, prospects, and industry influencers.> Stayed current with real estate market trends, incorporating relevant industry insights into social media content to position the brand as a knowledgeable and reliable authority in the real estate market. Show less

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  Courtyard by Marriott

  Nov 2020 - Feb 2023

  Assistant Manager

  > Distinguished performance as an Assistant Manager in the hotel industry, actively contributing to the seamless day-to-day operations and consistently achieving high standards of guest satisfaction.> Led comprehensive staff management efforts, directing training programs, scheduling, and performance evaluations. Achieved a motivated and skilled team through strategic leadership resulting in a 15% improvement in employee satisfaction.> Collaborated cross-functionally with various departments to optimize workflows, streamline processes, and elevate overall guest experiences.> Spearheaded and executed effective strategies, aligning with the hotel's brand standards. Contributed significantly to increased occupancy rates and garnered positive reviews from delighted guests. Show less

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  Warner Bros. Entertainment

  May 2021 - Aug 2022

  Photography Assistant

  > Contributed to photography projects as a dedicated Photography Assistant, actively involved in equipment setup, lighting, and ensuring a smooth workflow during photo shoots. Assisted in photoshoots with celebrities, bloggers, and clients.> Played a crucial role in organizing and maintaining photography gear, studio props, and digital files, significantly contributing to the overall efficiency and organization of the photography studio.> Collaborated closely with photographers to execute creative concepts, offering valuable input and demonstrating adaptability in various photographic styles and genres.> Managed post-production tasks, including photo editing and retouching, ensuring the delivery of high-quality, visually stunning images that consistently met or exceeded client expectations. Show less

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  Ivy Park Living

  Feb 2023 - Jun 2023

  Lead Concierge Senior Retirement Living

  > Spearheaded and optimized customer service delivery as the Lead Concierge, ensuring a welcoming and efficient guest experience. Successfully managed administrative tasks and served as a receptionist, handling diverse responsibilities.> Managed and mentored a team of concierge staff, providing guidance and training to elevate their performance. Achieved a 20% increase in customer satisfaction scores through targeted support and leadership.> Implemented innovative solutions resulting in a 15% improvement in overall guest satisfaction. Personalized recommendations and swift resolution of inquiries contributed to enhanced guest experiences.> Coordinated seamlessly with other departments, fostering improved guest services and achieving a 10% increase in positive feedback. Collaborated with cross-functional teams to create a positive and memorable overall guest experience. Show less

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  NBCUniversal

  Jul 2023 - Jun 2024

  Marketing Research Interviewer

  • Analyzed survey feedback to predict visitor trends using statistical methods, providing critical input for future park enhancements and marketing campaigns to improve the overall guest experience.• Engaged directly with Universal Studios visitors to collect actionable demographic and psychographic data through structured interviews, informing long-term strategies for new attractions and entertainment offerings. • Conducted detailed visitor surveys with a 95% adherence to bias-reporting standards, gathering key insights that informed marketing strategies and supported attraction planning decisions, enhancing guest satisfaction. Show less

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  Dalvin Innovations, Inc.

  Dec 2023 - Apr 2024

  Logistics Specialist

  >Sort 3-D Filament by material, and color, known for 3-D printing, Answer phone, Stocking, and sorting inventory, and Load product shipment to truck.>Process online shipments, use the Shopify system for Inventory, Enter inventory using an Excel Spreadsheet, and count inventory.>Respond to Social Media Messages, Live chat, E-mails, and Online sales.

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  Optum

  Apr 2024 - Dec 2024

  Patient Care Coordinator/Marketing

  • Improved payment processes by efficiently collecting co-pays and resolving outstanding balances, successfully reducing missed payments by 15% and significantly enhancing the hospital's overall cash flow management.• Facilitated patient interactions by overseeing both in-person and telephone registration processes, achieving a remarkable 98% satisfaction rate by effectively streamlining communication and minimizing delays during patient intake.• Verified complex insurance details and generated over 300 detailed price estimates monthly, ensuring financial accuracy and transparency while maintaining a 95% success rate on first-time submissions to enhance operational efficiency. Show less

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  Belmont Village Senior Living

  Nov 2024 - now

  Administrative Office Specialist

  < Provide comprehensive administrative assistance to Senior living teams, ensuring efficient customer service, < Assist in Marketing events packaging, manage schedules, and information booth for senior living facility.< patient record management, and coordination of communications and healthcare within management departments.