Fatemeh Ghahremani

Experience

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  Travel agency

  Aug 2019 - Jun 2021

  Customer Service Representative

  • Assisted customers with travel-related inquiries, including flight details, hotel accommodations, and travel packages. • Provided timely and accurate information, resolving customer concerns in a professional and friendly manner. • Maintained customer records and updated travel itineraries, ensuring all details were accurate and up to date. • Promoted additional services such as travel insurance, car rentals, and tours, increasing revenue through upselling.

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  Wisteria Five Star Hotel

  Jul 2021 - Oct 2023

  Marketing Assistant

  • Created and managed content for social media platforms to promote the hotel’s services and events. • Designed engaging visuals and videos using Adobe Creative Suite, and Canva to enhance brand awareness. • Collaborated with influencers and travel bloggers to boost the hotel’s online visibility. • Assisted in organizing hotel events, promotions, and exclusive offers. • Assisted in identifying target markets and new promotional opportunities. • Monitored and responded to customer interactions, comments, and messages to ensure a positive online presence. Show less

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  ELEGANT EPOXY FLOORING

  Apr 2024 - now

  Marketing Specialist

  • Designed marketing materials using Adobe Creative Suite, Canva, and CapCut, increasing engagement by 40%. • Created and scheduled social media posts, ensuring consistent brand presence. • Responded to customer inquiries promptly, improving satisfaction and response time. • Engaged with customers through social media interactions, responding to messages, comments, and reviews • Researched industry trends and competitors to improve marketing strategies.

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  Yiliyapinya Indigenous Corporation

  Jul 2024 - Oct 2024

  Economics and Finance Intern

  • Conducted research on neuroscience-informed education and healing programs for youths and children. • Gained hands-on experience in budgeting for social programs, including forecasting and financial analysis to support sustainable program delivery.• Developed an understanding of the economic outcomes of social programs, particularly in reducing recidivism and improving community health and well-being.• Used data analysis to inform program planning and funding decisions, emphasizing brain health's role in productivity and workforce development.• Worked with team to evaluate program success. Show less