Ednah Kimani

Experience

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  Eve gal Magazine

  May 2006 - Jan 2007

  Contributing Writer And Photographer

  🔹I indulged my creativity to draft creative articles and eye-capturing photography on hair and fashion – this involved visiting various beauty parlors and organizing photo shoots with models.

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  Internews Network

  Mar 2009 - Aug 2009

  Media Resource Center Assistant

  Key Contributions:⦁ Assisted in implementing, monitoring and troubleshooting media projects.⦁ Aided media buyers and planners develop, execute and monitor media plans.⦁ Provided administrative and clerical support, such as answering phones, sorting mail, filing, typing, word processing, and photocopying and mailing out material.⦁ Created and sent traffic instructions for out-of-home broadcast, print and online orders.⦁ Proactively engaged in clipping and summarizing media clippings from all the National newspapers. Show less

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  Safaricom

  Sept 2009 - Mar 2012

  I established sales operational goals, implemented strategic sales plans, and established customer service standards. Key Contributions:⦁ Created and planned advertising, marketing, expansion and acquisition strategies aimed at attaining revenue targets.⦁ Prospected for potential business deals with potential financial and synergy partners.⦁ Ensured 100% adherence to Sales Force Effectiveness routines and tools both individually and the team.⦁ Developed sales programs aimed at swift and efficient market penetration.⦁ Drove the People and Performance Management agenda within the team.⦁ Lowered customer acquisition costs and partnered with top retailers in the region to build a channel distribution structure that became a role model for other regions.My Accomplishments:🏆February 2012 - Kaizen Campaign Champion (Safaricom) - awarded for continuous improvement in sales and service delivery.🏆 August 2011Hongera Awards 2011 (Safaricom) - awarded as 3rd position countrywide in Mauzo Poa campaign.🏆 April 2010 - Double the Billion Campaign - awarded as the ‘Double the B Champion’ for best sales in Coast Region. Show less As Customer Service Representative, I provided friendly and professional service at all times to repeat and prospective customers which were reflected by the commendations given by clients.Key Contributions⦁ Maintained a good business relationship between the organization and its wide business customers.⦁ Provided first-level recommendations to clients regarding Safaricomproducts and services.⦁ Professionally handled incoming requests from customers and ensured that issues were resolved both promptly and thoroughly.⦁ Efficiently gathered customer information, access and fulfilled customer needs.⦁ Developed and implemented improvement plans and strategized on enhancing client satisfaction and gaining loyalty hence managing 100% client retention Show less

  • Retail Center Agent

    Sept 2009 - Mar 2012

  • Customer Care Agent

    Sept 2009 - Feb 2011
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  Coast Development Authority

  Apr 2012 - Dec 2015

  Marketing Officer

  As a Marketing Officer, I bore full charge and responsibility for Sales management, Communications, and promotions management, Customer service and relationship management.Key Contributions:⦁ Presented action plans for selling all income generating products for the authority within Mombasa, Kwale, Kilifi, Taita Taveta, Tana River and Lamu counties.⦁ Collated, interpreted, analyzed and presented marketing intelligence to keep abreast with local and international markets for the purpose of informing and advising the authority.⦁ Authorized product development, distribution, market research and pricing.⦁ Media buying, organizing road shows and advertisements for CDA best Products with the local radio stations.⦁ Wrote and edited in-house magazines, case studies, speeches, articles and annual reports.⦁ Supervised the production of publicity brochures, posters, handouts and direct mail leaflets.⦁ Created sales leads and intensified the company's market penetration through engaging with users on our social media sites; Twitter and Facebook.⦁ Planned and organized open days, exhibitions and Shows to showcase our products and projects. Show less

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  IZone Africa

  Jan 2016 - Sept 2016

  Account Manager

  I bore the full charge and responsibility for Client Relationship Management, Proposal writing and presentation for new business acquisitions and Digital Signage Solutions.Key Contributions:⦁ Surfaced new revenue streams through identifying client needs, market gaps, and outlining client requirements.⦁ Established contact with existing and potential clients through telephone calls, e-mails, introduction letters or visiting and aim to book a presentation appointment with key persons.⦁ Penetrated previously untapped sales pipelines and drove an increase in sales.⦁ Prepared presentations to the customer to showcase our capabilities to provide the required solution.⦁ Conducted site-surveys to identify the particulars of the solution to the client, with the aim to be able to prepare an accurate proposal.⦁ Managed the client projects to ensure it is executed and delivered as agreed with the client.⦁ After-sales follow-up to maintain the client account and acquire back-ends arising from the project and client relationship.⦁ Drafted reports and maintained documentation for the sales pipeline. Show less

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  Oxygène Marketing Communications Ltd.

  Oct 2016 - now

  Presently, I engage my services as a Senior Account Manager where I bear full charge and responsibility for Sales Management, building the brand’s image and securing customer loyalty.Client: KCB Group, KCB Foundation, NBK, KEPSA, and inABLE.Key Contributions:⦁ Liaising with cross-functional teams to design impactful, metrics-driven campaigns that improve customer acquisition, activation and retention.⦁ Identifying business challenges and proposing analytically grounded, well-researched solutions to drive execution.⦁ Negotiating with key stakeholders and secured vendor contracts to increase profitability.⦁ Identifying and analyzing customer needs and requirements such as Market Trends, Penetration Index, Wallet share and Portfolio specific initiatives.⦁ Providing strategic direction that contributes towards increased business and stronger marketing strategies for clients.⦁ Crafting strategic communications plans for clients, by identifying audience patterns and matching their needs against what the client has to offer.⦁ Drafting weekly, monthly and annual reports to inform senior management on progress and roadblocks. Show less In this capacity, I was responsible for the effective management of all client projects and the smooth week-by-week running of the account. I proactively and positively managed the relationship between the Client and Agency team.Key Contributions:⦁ Developed effective strategic marketing, corporate responsibility and social media plans that maximize results for clients.⦁ Created a robust digital presence through executing media relations strategies, including identifying and developing outreach opportunities, drafting media materials and pitching to the media.⦁ Outlined work plans, determining resources and generated initial budgets as part of project scope determination.⦁ Lead multiple high-profile accounts, serving as a strategist, project⦁ manager and team leader.⦁ Bolstered strategic partnerships with key stakeholders and ensured seamless communication through preparing press releases, speeches, presentations, and pitch materials.⦁ Defined client challenges, led and participated in brainstorming sessions, and evaluated creative ideas from clients and staff.⦁ Oversaw effective team communication, both written and verbal, ensuring all team members and clients receive contact reports, briefs, market information, timing schedules, and minutes. Show less

  • Senior Account Manager

    Nov 2019 - now

  • Account Manager

    Oct 2016 - Nov 2019