Simona Ciumag

Experience

• 

  Mercury Research

  Dec 2005 - Oct 2012

  Data analyst

  Contributed to data quality and data manipulation efforts, playing a key role in project success.

• 

  Ipsos Research Romania

  Oct 2012 - Jun 2016

  Senior Data Processing

  Responsible for maintaining high data quality and accuracy through comprehensive data manipulation techniques.Ensured effective communication and collaboration with colleagues, contributing to successful project outcomes.

• 

  YouGov

  Jun 2016 - now

  • Lead the oversight of a regional data processing team and the creation and development of a coding team.• Established and grew the coding team from its inception with just 2 members to a robust unit comprising 11 team members and a dedicated team leader.• Expanded the coding team's scope from serving a single region to providing comprehensive support across the entire YouGov business.• Designed and implemented protocols and Quality Control (QC) specifications to ensure the accuracy and reliability of coding processes.• Ensured seamless alignment of sub-teams with the overarching company strategy, fostering a unified approach to client service excellence.• Adopted a holistic view of sub-teams to guarantee the delivery of the best possible client service.• Maintained regular communication with key stakeholders within the company to ensure the timely and high-quality delivery of strategic projects.• Actively participated in various transitions, meticulously overseeing the successful delivery of all tasks and crafting comprehensive plans and strategies to achieve organizational goals. Show less • Oversaw and managed six regional data processing teams, strategically located across two countries, Romania and India.• Focused on ensuring the teams consistently delivered within Service Level Agreements (SLA) while maintaining the highest levels of accuracy.• Ensured the highest levels of data quality through the implementation of robust data validation and cleansing procedures.• Actively engaged in people management, coaching sub-team managers, and identifying high achievers within the department, harnessing their skills and fostering growth.• Strategically managed resource allocation to ensure each team had the necessary resources to meet daily workloads efficiently.• Embraced a continuous improvement mindset, driving progress within the function by seeking out opportunities to enhance efficiency. This included exploring advancements in technology and process optimization to guarantee the smooth and efficient operation of the department.• Maintained effective communication with internal and external stakeholders to ensure alignment with project objectives.• Contributed significantly to the development of standardized data processing protocols, resulting in improved operational efficiency.• Led initiatives to identify and address data processing challenges, enhancing project outcomes. Show less • Responsible for ensuring the successful delivery of Crunch projects, in strict adherence to company standards.• Managed a dedicated team of 11 professionals spread across two countries, Romania and India, providing leadership, guidance, and support.• Led cross-functional teams to achieve high data quality and accuracy, a critical element in the delivery of high-value projects.• Spearheaded data manipulation initiatives to create tailored solutions for specific client needs.• Pioneered cross-functional team collaboration and synergy, fostering a culture of excellence.• Continuously trained and developed team members, enhancing their expertise in data processing techniques. Show less

  • Director of Client Services Operations

    Jan 2024 - now

  • Head Of Client Service Operations

    May 2021 - Feb 2024

  • Group Data Processing Manager

    Feb 2020 - May 2021

  • Group Crunch DP Manager

    Oct 2018 - Feb 2020

  • Crunch DP Team Lead

    May 2017 - Sept 2018

  • Senior DP Executive

    Jun 2016 - May 2017