Jaya Singh

Experience

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  NW9 Multifaceted

  Mar 2022 - Sept 2023

  Client description: Parker Digital, Atlanta, USA (Finance and Capital markets domain) | Caters to a community of more than 175,000 investment professionals.Team and role description: Production Support, Application support engineer My key responsibilities are:1. Real time troubleshooting of Incidents received from L1 Support Team, analyzing the criticality of the issue, and triaging it accordingly.2. Monitoring over 141 services deployed on Azure cloud platform, making sure the service’s health is healthy and working as expected, making any changes in Production Environment either by using automated Runbooks on Azure or through Swagger API routes.3. Analyzing and mitigating the impact of the incidents by understanding how revenue would impact the organization and our clients.4. Problem Management, Incident Management, Change Management.5. Testing and validating the services before the deployment begins in the Production Environment.6. Collaborating with L3, SRE, and Project Managers of respective Project for investigating and triaging critical issue. Show less Client description: Parker Digital, Atlanta, USA (Finance and Capital markets domain) | Caters to a community of more than 175,000 investment professionals.Team and role description: Production Support, L1 Support Engineer.My key responsibilities are:1.Real time handling of alerts by acting as the first level of troubleshooting. Analyze and identify High Priority issues on Application Support side.2. Real time support and monitoring of 141+ Monitored services including APIs, UIs, and Functions.3. Monitoring network devices and environment of the project incorporating various monitoring tools.4. Regularly collaborate with L2 team to analyze and resolve major/critical issues.5. Creating and tracking the Monthly/Weekly/Yearly reports of the L1 team.6. Well versed with ScienceLogic, Dynatrace, Grafana, Opsgenie, JIRA service desk, Confluence, Microsoft Azure, SQL, Microsoft 365, Cisco Meraki, Site 24*7, Office 365. Show less

  • L2 Application Support Engineer

    Apr 2023 - Sept 2023

  • L1 Helpdesk Engineer

    Mar 2022 - Mar 2023
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  PMC Retail

  Sept 2023 - now

  L2 Operation Support Analyst