Peter Ruzicka

Experience

• 

  Tribun EU, s.r.o.

  Mar 2008 - Mar 2010

  Graphic Designer

  Graphic designer for book publisher in Brno. Responsibilities: design: covers, books, posters etc., DTP, photography work.

• 

  Artemis Design s.r.o.

  Aug 2009 - Jan 2015

  Managing Director & Owner

  Small company – field of graphic design and multimedia studio, artwork shop. • Overall business, company management and customer contracts • Graphic designer and coder.

• 

  AT&T

  Dec 2010 - now

  • Managed teams of senior network engineers in AT&T Data Test & Activation Center (DTAC)• Supports AT&T managed services - SDWAN/AT&T NFV, AT&T Managed VPN (AVPN), MRS, MLAN, CDDE over multiple transport services (MPLS, BB, LTE...)• Responsible for continuous business transformation and innovations. • Develop business plans, effective team structure, meeting budget, revenue acceleration• Responsible for operational results, KPI improvement, approving personnel activities, hiring, training/development and staff performance evaluation. Providing support to 1st line managers. Show less • Managed up to 7 teams across multiple regions (130+ individuals, management, SMEs, data/automation specialists) with wide product portfolio: AVPN Managed, ADI & IP-Flex (over AVPN, AVPN M, ADI). Currently managing 4 teams focused on router delivery & installation for AVPN Managed and ADI products.• Responsible for operational results, KPI improvement, approving personnel activities, hiring, training/development and staff performance evaluation. Providing support to 1st line managers. • Develop business plans, effective team structure, meeting budget, revenue acceleration • Responsible for continuous process improvement, automation and system integration Show less • Manage team of developers / reporting specialist: plan, prioritize and execute development of internal tools, reports and automation • Manage work/resources, prioritize and execute plans to maximize productivity and timely delivery of services.• Define short & long term objectives, making provision for their achievements. Develop new and improved processes to improve productivity. Ensure customer commitments and on time performance is met• Coaching and development of direct reports, provide individual performance plan/review/feedback to individuals• 1st contact for out of process requests, internal & external escalations• Communication interface between upper level management (area/director level) and team Show less • Responsible for implementation of service for the global customers covering the sites all over the world - from the order placement through implementation and service activation • Assist in setting customer expectations on service delivery dates and work with customer vendors to obtain technical requirements to complete complex orders• Ordering wide range of telecommunication channels• Ensures quality of service implementation, accurate billing, and customer satisfaction• Works with customers, internal and alternate vendor channels to deliver service• Leading Project Manager for high volume customers• Training and mentoring team members Show less

  • Associate Director - Data Analytics

    May 2024 - now

  • Associate Director - Network Engineering

    May 2021 - Sept 2024

  • Area Manager - Managed services / Delivery Excellence

    Sept 2017 - Apr 2021

  • Manager - AVPN Managed

    Nov 2013 - Aug 2017

  • Team Leader - AVPN Managed Service

    Dec 2012 - Nov 2013

  • Project Manager AVPN M & EVPN Services

    Dec 2010 - Dec 2012