Paul Harmsworth

Experience

• 

  SSE plc

  Oct 2005 - now

  Small Works Team: - New Function Start Up: Designing the setup of a new team with the purpose of delivering small changes at a faster, more agile pace to minimise process inefficiencies - Recruitment: Creating role definitions and managing the selection and interview process to build the new team- Stakeholder Engagement: Introducing the new team and processes to senior stakeholder defining the process and expectations- Project Management: Delivering on time, on budget complex requests from Senior Stakeholders delivered via the new Small Works team- Solution Design: Developing solution ideas for cost saving projects to remove Smart Meters from reading routes and optimising existing reading routes to improve resource utilisation as well as introducing additional out of the box MWM functionality to the Business- Design Assurance: Reviewing project documentation providing MWM technical guidance and business process recommendations on behalf of Design Managers and Leads - Knowledge Transfer: Training new resources on the Metering Business and Oracle MWM expanding the expertise of the Metering Development team- CC&B Introduction: Providing the Metering perspective on the introduction of Oracle CC&B for the Customer Services business defining the hand offs to Metering and identifying dependencies and risks Show less - System Assurance: Providing detailed Oracle MWM system knowledge and an understanding of the Metering Business to perform the analysis of incidents and identifying next steps- Design Assurance: Reviewing project documentation providing Oracle MWM technical guidance and business process recommendations on behalf of Design Managers and Leads - Release Management: Working with IT and Business stakeholders to prioritise and release align Oracle MWM changes and fixes- User Acceptance Testing Lead: Providing Business confidence and sign off to projects and small changes to Oracle MWM- Hand Held Terminal Deployment Testing: Working with the Environment Managers to test deployments received from IBM prior to implementation to the production Hand Held Terminal estate- Change Management: Liaising with wider Business Stakeholders providing MWM upgrade information and defining the confidence checks Show less Design Phase:- Business Process Design: Leading workshops to design efficient processes for the Metering Business with both internal SME’s and external 3rd parties- Process Mapping: Producing clear and accurate process maps depicting both Business user and system process steps that are easily understandable by the target audience- Requirements Gathering: Defining Business requirements to support the new Oracle MWM IT system design- Business Experience: Leveraging knowledge of the Metering Field and Collections Business areas to create the necessary requirements to produce a quality designTest Phase:- Test Phase Support: Providing guidance on test script execution process and performing regular reviews of test documentation (including scope and scenarios) - Defect Resolutions: Supporting the resolution of defects based on Business priorities Cross Phase:- Timescales: Adhering to critical timescales, completing quality deliverables on time and raising risks at the earliest opportunity when timescales were unachievable- Relationships: Strong relationship built across numerous areas: Internal, Systems Integrator and Programme Management- Mentoring: Managing new Design and Test resources to help them develop in their roles, providing advice and guidance where required (including best practices, documentation, scope - Stakeholder Management: Engaging with senior stakeholders and end users from the Metering Business to discuss designs and gain acceptance of future processes before they are finalised. Recommending signoff to senior stakeholders (Director of Metering, Head of Metering Development) across the project phases when reviewed and deemed suitable- Problem Solving: Understanding technical limitations and proposing alternative options, whilst still delivering a quality solution that provides the same level of end benefit and meets the predefined Business requirements Show less

  • Metering Business Design Manager

    Mar 2016 - now

  • Metering Development System Assurance Lead

    Nov 2015 - Mar 2016

  • Metering Business Design Lead and Subject Matter Expert

    Sept 2011 - Nov 2015

  • Metering Collections Team Manager

    Nov 2009 - Sept 2011

  • Metering Field Operative

    Oct 2007 - Nov 2009

  • Dispatch Operative

    Oct 2005 - Oct 2007