Alexandre Barbosa

Experience

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  Multibras

  Apr 2002 - Jul 2002

  Estagiário

  Suporte ao controle orçamentário da área.

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  Ford Motor Company

  Jul 2002 - Dec 2003

  Estagiário

  Trabalhou na área de Amazon Controller da Ford, responsável pelo fechamento do atual de engenharia, pelo controle de gastos e de F&T – Facilities and Toolings e Headcount. Elaborou relatórios gerenciais mensais expondo o status dos programas de engenharia. Participou da adaptação do sistema global de compras de peças protó-tipos americano (GPIRS) para atender as necessidades do Brasil.

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  Huntsman Polyurethanes

  Mar 2004 - Jun 2008

  Importation & Exportation Analyst

  Empresa multinacional de origem norte americana, fabricante de produtos químicos diferenciados, com faturamento de US$ 10 bilhões anuais e 13.000 funcionários.Teve participação ativa do projeto da criação do primeiro entreposto fora da América do Norte utilizando o sistema SAP. Realizou as rotinas de importação, desde a criação do pedido até a chegada do material no depósito, incluindo o controle e cobrança de pagamentos dos clientes indent e da área de importação. Respondeu pela área de compras de produtos e serviços no mercado nacional.Analisou e emitiu relatórios mensais de seguros marítimos e de produtos químicos con-trolados; aprimorou o relatório gerencial de resultados de vendas mensais de clientes indent e elaborou os relatórios de necessidades de MP (matéria prima) baseados nas projeções de vendas e de produção. Show less

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  Millennium Chemicals

  Aug 2008 - Jun 2011

  Customer Service Analyst Latin America

  • Orders receipt from customers located in Latin America and Caribbean;• Analyses of the orders versus the seller’s quotation;• Collect the necessary approval;• Place the order in the SAP system;• Analyses of the orders versus the Master Data;• Founding any divergence need check the correct information with the seller;• Master data update;• Collect all necessary approvals for any Master Data change;• Change the order in SAP when requested by S&OP, CSR or Credit Área from MIC USA;• Booking details receipt to inform the customer;• Copy of documents receipt, analyze, and send it to customer via email;• Check with the sellers the price (PAR) inclusion in SAP;• Maintaining and update of the Excel file SAP_Shipments;• Develop weekly reports with Indent Sales evolution per seller;• Develop monthly reports with the status of the CSR area;• Weekly update of the On Order report for S&OP;• Finance area support to charge overdues;• Logistic support of the intercompany orders;• Indent customer’s attendance. Show less

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  Perstorp Group

  Jul 2011 - now

  •Responsible for develop and sell Pertorp's products in Brazil;•Responsible and act as operational manager for the Supply Chain area in São Paulo (BR);•Responsible for local S&OP to guarantee material available to sell from local warehouse;•Drive improvement projects within Perstorp's São Paulo office;•Local Process owner of Order to delivery process for local sales (Brazil);•Follow Quality and EHS procedures;•Provides reports and other statistics as requested;•Financial authority as per approval list;•Responsible for checking Perstorp's São Paulo main suppliers contracts searching for cost saving;•Deputy of IT in Perstorp's São Paulo office. Show less •Responsible and act as operational manager for the Supply Chain area in São Paulo (BR);•Responsible for local S&OP to guarantee material available to sell from local warehouse;•Drive improvement projects within Perstorp's São Paulo office;•Local Process owner of Order to delivery process for local sales (Brazil);•Follow Quality and EHS procedures;•Support Regional Sales Managers in resolution of customer complaints;•Provides reports and other statistics as requested;•Financial authority as per approval list;•Responsible for checking Perstorp's São Paulo main suppliers contracts searching for cost saving;•Support for Finance area;•Deputy of IT in Perstorp's São Paulo office. Show less •Responsible for the Customer Service team in São Paulo (BR);•Act as operational manager for customer service in South America•Lead and monitor day to day work of the South America customer service organization•Participate in analyzing process measurements to identify areas of improvement•Drive improvement projects within customer service•Drive competence development of the customer service personnel•Lead and develop education of customer service organization•EHS coordinator for the Customer Service Department•Local Process owner of Order to delivery process in South America•Follow Quality and EHS procedures in the Customer Service work•Support Regional Sales Managers in resolution of customer complaints•Provides reports and other statistics as requested by the Accounting Department•Responsible that all the above tasks are carried out in accordance with the global management system•Financial authority as per approval list Show less •Responsible for the Customer Service team in São Paulo (BR) and Toledo (OH) office.•Act as operational manager for customer service in the America’s•Lead and monitor day to day work of the North and south American customer service organization•Participate in analyzing process measurements to identify areas of improvement•Drive improvement projects within customer service•Participate and lead hiring of personnel in the area of global customer service•Drive competence development of the customer service personnel•Lead and develop education of customer service organization•EHS coordinator for the Customer Service Department•Local Process owner of Order to delivery process in the America’s•Follow Quality and EHS procedures in the Customer Service work•Support Regional Sales Managers in resolution of customer complaints•Provides reports and other statistics as requested by the Accounting Department•Responsible that all the above tasks are carried out in accordance with the global management system•Financial authority as per approval list Show less Responsible for the Customer Service in Brazil through B.Us of Coatings, TDI, Capa, Specialty, Performance Additives;Create a new vision of customer service in Brazil;Being the gateway to the customer in Perstorp;Generate reports for Management and the Board;Maintain good communication with all areas of the company both in Brazil as the world level;Manage customer orders with maximum efficiency by following company procedures;Keep under control the default level of customers;Understand customer's needs and how to say NO when necessary; Negotiate customer's delivery terms, time, expectation and frustration; Show less

  • Accounting Controller Brazil

    Aug 2024 - now

  • Regional Sales Manager Brazil

    Jan 2017 - Oct 2024

  • Manager

    Jun 2016 - Dec 2016

  • Trainee at EMEA Customer Service

    Apr 2016 - Jun 2016

  • Regional Customer Service Manager South America

    Jan 2013 - Mar 2016

  • Regional Customer Service Manager Americas

    Jul 2012 - Dec 2012

  • Customer Service Supervisor

    Jul 2011 - Jul 2012