Tam Moore

Experience

• 

  Sky

  Jun 2010 - Dec 2021

  I currently lead a geographically dispersed team across multiple sites, (Newcastle, Leeds and Athena Court, Osterley). Supporting all areas of Sell and Save on these sites. I have crafted a team who are customer focused and business aware in a high performing environment. Ensuring that team members are highly motivated monitored and developed in line with SKY behaviours and policies. I deliver award winning training solutions to an ever changing and competitive Call Centres. Designing and delivering learner centric and business focused learning experiences. Previously I led the Sales team in Uddingston. Duties:• Deputising for my Delivery Manager to support training leadership team and stakeholders• Working with the stakeholders and various teams to provide outstanding learning experiences.• Preparing and balancing workloads for staff & co-ordinating the allocation of work. • Handling requests for training from the business enquiries and acting as the face of the department. • Motivating the team to achieve high standards and KPI targets. • Dealing with and resolving problems and issues which arise. • Coaching and mentoring staff to achieve full potential.• Monitoring & reporting on standards & performance targets. Arranging & chairing team meetings, focussing on targets & achievements.• Implementing new initiatives. • Recruitment of new team members. • Praising team members and creating a positive working environment.• Ensuring all administrative records are entered and updated correctly. • Providing prompt and accurate information on individual performance. Show less Providing the full training cycle to Advisors & Customer Experience Leaders. Completing Training Needs Analysis. Delivering to a high standard; skills, knowledge and behavioural training. Conducting leadership development initiatives and delivering training to all business areas (multi skilled). Managing delegates' performance, ensuring best results and ROI. Embedding learning for delegates though effective learning strategies, testing knowledge and understanding. Planning and organizing training resources & completing daily weekly reports. Delivering feedback and progress reports, working in a consultative manner. Show less

  • Training Delivery Leader

    Jun 2012 - Dec 2021

  • Senior Trainer BSKYB

    Jun 2010 - Jun 2012
• 

  GP Strategies

  May 2017 - Dec 2020

  Change and Implementation Specialist

  Delivering dynamic and creative learning solutions, analysing, designing, building and facilitating bespoke training solutions in support of business change. Delivering end-to-end learning that stakeholders need, ensuring that the change lands well and embeds.Responsibilities include:Analysis of change audiences and learning needs requirements. Innovative design and development of Learning Campaigns that promote learning over time, in different contexts and use a blend of different methods and media. Delivering a variety of learning solutions including facilitating virtual and face to face instructor led training. Evaluating the effectiveness of the learning through reaction, learning, behaviour and results. Coordinating and managing training activities on a day-to-day basis through planning and reporting. Managing other members of the team, supporting their performance and helping them to achieve by providing clear direction, motivation and support. Show less

• 

  Wren Kitchens

  Jan 2019 - Dec 2020

  Management Training and Development Manager

  Wren Kitchens is a privately owned British designer, manufacturer, and retailer of kitchens. The company has 78 showrooms in the United Kingdom, and its headquarters is in Barton-Upon-Humber in North Lincolnshire, England.

• 

  AvailableCar Leeds

  Dec 2020 - Dec 2021

  Training and Compliance Manager

  A new industry for me, a great opportunity. Learning as I go, bringing my customer service experience to a Sales role. A great company and a great team. #strongbrand

• 

  Nobia

  Nov 2021 - Nov 2022

  Sales Training
• 

  West Yorkshire Combined Authority

  Nov 2022 - Sept 2024

  Training Manager

  Providing specialist L&D support to a change programme at the Combined Authority

• 

  MILLENNIUM Trust

  Jun 2023 - Sept 2024

  Learning and Development Manager
• 

  Millenium trust

  Jun 2023 - Sept 2024

  Learning and Development Manager
• 

  Medacs Healthcare

  Sept 2024 - now

  Learning and Development