Melissa Reyna

Experience

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  SWBC

  Mar 2011 - Aug 2012

  Workforce Management Analyst

  Provide process development improvements for a streamlined approach to efficiency. Research, analyze, develop, and document process workflows. Forecast and schedule based on workload volume for multiple departments to optimize productivity. Communicate and present business justification for strategic planning. Determine staffing requirements based on workload consumption.

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  University of the Incarnate Word

  Aug 2012 - Jan 2018

  Adjunct Professor

  Professor for Extended Academic ProgramTeach the following classes: Organizational Development, Organizational Change, Total Quality Management, Organizational Learning, Communication in Organizations

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  BD

  Aug 2012 - Jan 2015

  Continuous Improvement Lead- Process Workflow

  Provide technical and business support to the overall deployment initiatives across the organization. Achieve established targets through implementation of Six Sigma methodologies.Lead process improvement initiatives in support of key business objectives and targets. Collaborate with local business leaders to identify and generate solutions to eliminate barriers to process improvement.Provide expert coaching on the full range of CI tools and methods (process improvement, Six Sigma and process & project management). Collaborate with cross functional business units to gather user specification requirements for workflow automation solutions. Show less

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  Zachry Group

  Jan 2015 - Oct 2018

  Senior Business Process Management Consultant

  Analyze the company’s business process architecture for gaps and overlaps. Lead and facilitate cross functional groups to develop optimized integrated end to end processes. Assess current processes and re-engineer to increase efficiency and effectiveness using DMAIC tools and methodologies. Promote standardization in the company’s approach to business process management across the enterprise.

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  USAA

  Nov 2018 - Jun 2022

  Senior Process Engineer- Process Excellence

  Lead, guide and facilitate cross functional, collaborative teams in business improvement and development initiatives to optimize the overall efficiency and effectiveness of the business processes. Drive improvement efforts based on analysis. Analyze processes to identify areas of improvement and provide appropriate analytics to facilitate business effort prioritization.

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  Solarity Credit Union

  Sept 2022 - now

  Senior Business Analyst- IT

  Proactively identify opportunities for process improvement and contribute to the development of best practices.Develop and maintain knowledge of business lines purpose, function, needs, workflows in order to effectively partner to identify and prioritize initiatives.Work closely with developers and subject matter experts to define the technical vision and assess the trade-offs between usability and performance requirements. Partner with executives, managers, and other experts to contribute to business line roadmaps. Recommend and implement solutions for business lines that align with organizational objectives. Report on quarterly and annual objectives and key results. Provide guidance and mentorship to junior business analysts or team members, helping them develop their skills and grow professionally. Show less