Casey Pryor

Experience

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  Client Focus LLC

  Nov 2014 - Jan 2018

  Primary roles included, but not limited to:-Easing and reporting on Agent concerns regarding monthly account metrics and information, relationship manager coordinating, etc.-Tracking monthly statistics on various metrics for up to 900 agents across the Unites States and Canada-Conducting monthly/quarterly strategy and development meetings with (6) Team Leaders within the company-Training new client relationship managers on best practices for managing Agent expectations and concerns regarding monthly metrics-Daily negotiations with Agents regarding monthly pricing, discounts, account credits and referral credits Show less Core member of original leadership team that transformed and helped grow a $4mm, traditional Call Center Company into a Consulting and Professional Services company. Led the cultural transformation from supervision and compliance, to accountability and excellence. Led a team of consultants responsible for $500K in annual revenue by becoming a Trusted Adviser to multiple Top Insurance Agencies across the U.S. and Canada. As well as, played a key role in helping specific Agents grow their business into the next level of success. One of the original certified Ambassadors of the company. Accountability for my team's performance began at the interview, where I focused on character and culture fit, and ended when the team member became a high-performer capable of maintaining his or her own book of customers. Led by motivation and inspiration, focused on driving "employees who thrive", the company's highest strategic objective. Led my team and those around me to align closely with the businesses core values and strategic goals. Show less Successfully lead a team of 8 employees tasked with testing proposed business changes to shift from a highly supervised environment, to a self-managed environment. Development pilot team monitored and compared to other groups in the company for metric successes based on key monthly indicators, to differentiate between management styles. Primary roles included, but not limited to:-Overseeing the facilitation of client and agent engagement on a monthly basis for up to 200 agents managed by a team of 8 people.-Tracking monthly statistics on various metrics for up to 200 agents-Providing monthly business plans for each team member to work with their agents for improving business metrics-Conducting quarterly strategy meetings with agents and in-office team members-Directly working with agents and in-office team members to address client concerns and changes in account-Reporting on the leadership, tracking, training and implementation of new management style on a bi-weekly basis with key stakeholders Show less

  • Senior Account Manager

    Oct 2017 - Jan 2018

  • Consultant Training Coordinator

    Dec 2016 - Oct 2017

  • Leadership Team - Development Pilot Group

    May 2015 - Dec 2016

  • Client Relationship Specialist

    Nov 2014 - May 2015
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  Paradigm Technology

  Feb 2018 - May 2022

  Continued assistance in managing long-term, high-value, complex engagements in a customer-facing role. Oversaw coordination of various Engineers, Architects, Stakeholders, and Security groups on up to 10 projects and programs at a time. Projects and Programs ranging from $500K to $30M. Primary driver for long-term customer relationships. Some highlights include: - Delivering 11 successful projects within the first 2 years of employment- Creating and managing an internal, client-based training program, focused on key Processes and Procedures- Regularly overseeing monthly financial forecasting, weekly project status reports, and facilitating monthly meetings with key stakeholders for 2 large Programs, as well as, 6 additional projects. - Key committee member on several boards tasked with the improvement and advancement of company standards - Drove the integration of Agile processes into a historically Waterfall PMO environment Show less Assisted in managing long-term, high-value, complex engagements in a customer-facing role. Oversaw coordinating with up to 30 engineers from various depts, on projects and programs ranging from $100K to $1M, deploying comprehensive data center and campus solutions. Primary driver for long-term customer relationships. Some highlights include: - Delivering a successful, $1M program consisting of four projects within my first year of employment.- Managing customer issues, driving both resolution and high customer satisfaction.- Building a culture of accountability and communication among a team of engineers with varying levels of attention to detail and outcomes.- Regularly overseeing monthly financial forecasting, weekly project status reports, and facilitating monthly meetings with key stakeholders. Show less

  • Project Manager (Remote Work)

    Jan 2020 - May 2022

  • Project Coordinator

    Feb 2018 - Jan 2020
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  Associa

  Jun 2022 - Feb 2023

  Assistant Community Manager

  Responsible for the day-to-day servicing of the Association’s clients and homeowners by providing a wide variety of administrative and staff support services. Consistently providing owners with a superior level of service through an increased level of understanding and knowledge regarding the Association governance and clubhouse offerings. Primary Responsibilities:- Maintained positive and professional communication with each owner to create, enhance and promote a friendly interaction between owners and staff.-Created communication strategies to promote Association meetings, events, and other campaigns as assigned.-Researched & solved homeowner account issues.-Identified & clarified residents’ needs while maintaining owner confidentiality & keeping General Manager informed.-Received homeowner paperwork for Architectural submissions & communicated any missing documentation.-Provided new residents with the necessary paperwork & information on being a resident in the community & gaining access to any applicable amenities.-Maintained, updated &coordinated resident information for the Association’s databases.-Gathered information from all applicable groups on upcoming events, programs & meetings for the creation of the newsletter & updating the community website.-Managed the website to ensure the most current information was posted and updated.-Responsible for electronically filing Association documentation in the server as well as the company and Association websites. Show less

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  The Glover Family

  Feb 2023 - May 2023

  Childcare Worker

  Individual care for an 8-month-old child. Utilized 10+ years of experience with children aged newborn to adolescent, while developing age-appropriate learning programs.

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  Northern Colorado Academy of Arts and Knowledge

  Apr 2024 - now

  Special Education Paraprofessional