Beth Metro

Experience

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  United States Military Academy at West Point

  May 2008 - Mar 2011

  Administrative Assistant

  • Requisitioned and maintained accurate inventory records of information technology property, tactical equipment, and general office supplies for the department.• Requisitioned and maintained accurate inventory records of information technology property, tactical equipment, and general office supplies for the department using automated and manual systems.• Processed confidential information of soldiers and cadets for official travel and reimbursement procedures, ensuring compliance with established government guidelines and protocols.• Submitted government purchasing requests, securing necessary approvals from the Academy’s treasury, and comparing authorized vendor quotes based on price and delivery terms to award contracts.• Maintained department records of accounts payable and receivable, including those related to Cadet Summer Training activities, using Microsoft Office applications (Word, Excel, PowerPoint, Access, and Outlook).• Collaborated with other departments and external vendors to fulfill purchasing requests, sustaining adherence to government procurement procedures and timely delivery of supplies and equipment. Show less

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  Finkelstein & Partners, LLP

  Jan 2018 - Sept 2018

  Assistant Case Manager

  • Conducted in-person and remote interviews with potential clients to gather essential information for personal injury and medical malpractice claims.• Collected, assessed, and organized client material, including police reports, medical documentation, and insurance information, ensuring efficient case review for attorneys.• Utilized the law firm's extensive database and Microsoft Office applications (Word and Outlook) to draft and prepare liability correspondence letters, maintaining professionalism and adherence to legal protocols.• Communicated effectively with clients and insurance companies verbally and in written form, ensuring accurate collection of information and evidence for case preparation.• Assisted in the preparation, organization, and maintenance of case files, ensuring confidentiality and adherence to legal and ethical guidelines under HIPAA laws.• Updated information and findings acquired from clients and insurance companies in law firm database and with assigned attorneys, supporting case development and strategy.• Overcame challenges in obtaining accurate information by cross-checking data from multiple sources and documentation. Show less

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  Independent Contractor

  Aug 2018 - Jun 2020

  Certified Occupational Therapy Assistant

  • Collaborated with an interdisciplinary team of healthcare professionals to develop, coordinate, and implement strategies for supporting and improving goal-directed outcomes of patients within an established timeline.• Collaborated with an interdisciplinary team of healthcare professionals to develop, coordinate, and implement strategies for supporting and improving goal-directed outcomes of patients within an established timeline.• Conducted comprehensive assessments to identify physical and mental limitations of patients, as well as environmental barriers, and tailored interventions to promote engagement and independence with activities of daily life.• Provided customized education, training, and resources to patients and their families, promoting safety in the home environment and offering guidance on mobility improvements, thus reducing barriers to independence.• Demonstrated excellent organizational skills by maintaining accurate and timely documentation of patient progress, assessments, and updated care plans, maximizing streamlined workflows.• Actively participated in interdisciplinary team meetings, addressing any patient complications or difficulties, to optimize treatment plans, resulting in improved patient care and organizational efficiency.• Proficiently utilized various technology and electronic medical record (EMR) software systems to document patient status and track progress toward goals, facilitating data accuracy and security.• Ensured compliance with Health Insurance Portability and Accountability Act (HIPAA) laws to maintain strict client confidentiality and privacy.• Supervised and directed rehabilitation department aides in inventory management of medical supplies and equipment utilized by therapy staff members, optimizing resource allocation and maintaining a well-organized workspace. Show less

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  Gig Worker

  Jan 2022 - Dec 2023

  Instacart - Customer Shopper & Delivery Service Associate

  • Receive and manage customer orders for grocery and healthcare-related items through the Instacart app, ensuring accurate and timely fulfillment.• Communicate effectively with customers via phone, text, and email to provide updates on orders and delivery status, and address any concerns or issues promptly.• Offer guidance and recommendations to customers regarding suitable replacements for out-of-stock items, demonstrating strong attention to detail and customer-specific needs, such as allergies.• Process customer orders using mobile payment systems, ensuring seamless transactions and customer satisfaction.• Deliver customer orders on time by efficiently navigating multiple technology platforms simultaneously. Show less

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  Balfour Beatty Investments

  Sept 2023 - now

  Service Center Coordinator

  •Coordinate with maintenance technicians, facility management teams, residents, and approved contractors to ensure the timely execution of tasks.•Prioritize tasks to facilitate prompt responses to service requests and work order assignments, ensuring optimal labor distribution for maximum efficiency.•Manage open work order count in Yardi, generating the strategic allocation of labor resources to secure closeout.•Communicate maintenance service request updates to residents and schedule technicians or vendors of the appropriate skillset for open work orders.•Perform quality assurance and control assessments on finalized work order documentation to verify adherence to established policies and standards. Show less