Josh Hartley

Experience

• 

  Brewton Parker College

  Apr 2005 - Oct 2007

  Director of Residence Life

  During my time in the Office of Student Affairs, I served as the Assistant to the Dean of Students and was eventually promoted to Director of Residence Life. I worked closely with the Dean of Students in both capacities to maintain and consistently improve the quality of the residential environment. I was also tasked with being the adviser for the Student Government Association and acted as a conduit between the students and the college administration.

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  Grainger

  Nov 2007 - Apr 2008

  Customer Service Associate

  - Provided warehouse and call center support

• 

  Sandy Creek Baptist Church

  Apr 2008 - Oct 2009

  Minister Of Music
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  Wake Forest Drug

  Jan 2009 - Nov 2019

  - Analyzed customer data to evaluate profitability, eliminate waste, and identify new sources of revenue- Audited dispensing and insurance claims data to verify contract integrity and ensure regulatory compliance- Developed policies and training for HIPAA and other regulatory affairs as the company’s Compliance Officer- Orchestrated daily operations and scheduling for a pharmacy practice consisting of 15 employees- Conducted process evaluations and implemented optimizations using principles from Scrum and Lean Six Sigma- Maintained KPI tracking and reported trends and projections to the CEO- Defined and translated requirements from customer inquiries, issues, and requests- Created budgets and distributed funds to team and vendors for drug purchases, staffing, and marketing- Acted as liaison between clients, pharmacy team, and consultants and as the primary contact for the company Show less

  • Office Manager (Operations Manager)

    Jun 2013 - Nov 2019

  • Lead Certified Pharmacy Technician

    Apr 2010 - May 2013

  • Delivery Driver (Customer Service)

    Jan 2009 - Mar 2010
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  Village Pharmacy of Wake Forest

  Nov 2019 - Dec 2020

  Operations Manager

  - Crafts policies and procedures to ensure uniformity and efficiency in the customer experience - Uses SQL to research, analyze, and troubleshoot data and to create business reports- Works with business owner and pharmacist managers for two facilities to define priorities and address operational issues- Analyzes and interprets data to identify trends, patterns, and opportunities for the business and clients- Conducts data analysis to support issue analysis and resolution- Produces, publishes, and distributes ad-hoc operational reports relating to the development and performance of products, processes, and services - Designs reports in the pharmacy database tailored to user requirements- Designs targeted marketing campaigns for products and services - Adapts processes, products, and services to meet customer needs and supply chain issues during the COVID-19 pandemic Show less

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  PPD

  Jan 2021 - now

  Manager, Medical Communications

  Manages the day-to-day operations and staff of multiple program teams. Interacts regularly with clients and internal groups to discuss and resolve issues impacting operations. Develops, coaches, and mentors staff. Maintains thorough program knowledge, troubleshoots issues, and conducts quality monitoring of staff work.

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  Thermo Fisher Scientific

  Dec 2021 - now

  Manager, Medical Communications

  On December 8, 2021, Thermo Fisher Scientific completed the acquisition of PPD. Together, Thermo Fisher and PPD share the pursuit of a common goal: to enable customers to make the world healthier by accelerating the development of new medicines.