Heather Cochran-Rock, CMP

Experience

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  Topnotch at Stowe Resort & Spa

  Jan 2004 - Jul 2004

  Front Office Manager

  Responsible for staffing and supervising Front Desk Agents, PBX Operators, Bellstaff and Concierge. Manage and maintain standards of performance, training of new associates, payroll and scheduling and ensure that customers are provided with top-notch service and handle customer service related issues.

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  SUNY Delhi

  Aug 2004 - Feb 2007

  Hospitality Center Coordinator

  Responsible for scheduling all functions in the Hospitality Center and for function coordination. Keep records of maintenance and maintain building integrity. Maintain all records for Hospitality Management accounts and purchase items for functions and special projects. Qualify leads and market services to prospective clients. Serve as Editor for the Hospitality Management Department’s Newsletter.

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  Gaylord Palms Resort & Convention Center

  Mar 2007 - Apr 2013

  Manage the planning, execution and supervision of assigned conventions to include sales, negotiations and conflict resolution (Average of 20 groups per year with attendance of 500-3,000); Communicate all group specifications and history to the appropriate operational departments via contract addendums, group resumes, and event orders; Accurately forecast group revenues; Ensure proper use of function space, exhibit hall and overall event space; Oversee contracted group room blocks; Host Planning Meetings, Site Inspections, Pre-Convention Meetings; Ensure client satisfaction through the smooth execution of all assigned conventions Show less Manage and coordinate catering and conference services activities associated with planning, supervising and executing functions and events for executive meeting and tour groups. Plan and develop programs, agendas, and services according to client requirements. Manage group room blocks and coordinate the collection of attrition for executive meetings groups with Reservations and Accounting. Develop and distribute all communications relating to the planning and execution of group functions, including, group resumes, banquet event orders (BEO’s) and room sets. Provide accurate group revenue and expense forecasts according to established guidelines. Customize menus and budgets as needed, for each assigned group. Show less

  • Convention Services Manager

    Oct 2010 - Apr 2013

  • Executive Meeting Manager

    Mar 2007 - Oct 2010
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  University of Vermont

  Jun 2013 - Jun 2022

  Assistant Director for Campus Event Services

  Responsible for overseeing the event scheduling and resource coordination function for approximately 11,500 reservations of varying complexity on campus; Develop and interpret policies, practices and procedures related to facility use and event planning and execution in response to on-campus and off-campus inquiries; Monitor event scheduling and production budget; Provide leadership to coordinate efforts to deliver continuous and sustainable improvement in the planning and delivery of events support; Act as Campus Administrator for EMS system applications. Show less

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  Creative Group, Inc.

  Jun 2022 - now

  Program Manager

  Creative Group designs global programs and experiences that reward excellence and inspire people to reach their full potential – we call it Thrivability. We have been motivating people since 1970. As a performance improvement company, we specialize in engagement, incentive and recognition solutions, and end-to-end meeting and event management. Creative Group has been honored with the CMI 25 Award, recognizing the top 25 most influential meetings and incentive management companies in the U.S., since the award’s inception in 2007. Show less