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Amiya Wright

Amiya Wright

Team Lead

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  • Timeline

  • About me

    Customer Relations Specialist

  • Education

    • Columbus Technical College

      -
      Associate's degree Biology/Biological Sciences, General

  • Experience

    • Taco Bell

      Mar 2019 - Feb 2020
      Team Lead

      Supervised teams and individuals, giving feedback on performance and setting goals for improvement. Modeled exemplary behavior and standards to inspire staff members

    • Publix Super Markets

      Mar 2020 - Mar 2021
      Front Service Clerk

      Responded to product inquiries and escorted clients to specific locations to deliver superior customer service. Adhered to all company policies regarding security measures and loss-prevention tactics

    • Piedmont Columbus Regional Health

      Mar 2021 - Jun 2021
      Patient Greeter/ Door Greeter

      Handled customer complaints and concerns in a professional manner. Directed over 100+ guests daily and adjusted strategies accordingly for efficient customer service delivery

    • Amazon Fulfillment Center

      Aug 2021 - Aug 2022
      Picker

      Exceeded personal and team goals by walking quickly, minimizing mistakes, and correctly following location directions. Arranged orders using pick lists, order management software, and RF scanners

    • SYKES

      Dec 2022 - Feb 2023
      Customer Service Agent

      Troubleshooted product performance or functionality issues and conducted competitive analysis to identify potential threats. Generated accurate records of all product development activities for future reference, tracked all reported problems, and provided timely status updates to customers.

    • US Army

      Oct 2023 - now

      Excelled in technical support and collaborative problem-solving, enhancing operational efficiency. Collaborated with team members to complete projects efficiently and within deadlines and communicated effectively with supervisors regarding job site issues or concerns Established and maintained strong working relationships with over 3,000 internal staff, clientele, and community members. I have used administrative and operational expertise to help the team meet deadlines and long-term objectives.

      • Horizontal Construction Engineer

        Mar 2020 - now

      • Army Liaision

        Oct 2023 - Jun 2024

  • Licenses & Certifications