Sharanam Shah

Experience

• 

  Silicon Chip Technologies

  Feb 2002 - Jan 2008

  Analyst Designer

  Execute software development projects and content development.

• 

  Doss Software Solutions Pvt. Ltd.

  Jun 2005 - Jan 2008

  Project Leader

  Manage the execution of advanced IT projects.

• 

  SEEinfobiz Private Limited

  Feb 2008 - Jul 2009

  Technical Writer

  Technical Writer

• 

  CyberSol Technologies Private Limited

  Jul 2009 - Jul 2010

  Technical Writer

  I produce professional documentation in the form of: Software Requirement Specifications High Level Design Documentation Low Level Design Documentation Data Dictionary Use Cases Test Cases User Manual Help Guides Training Manuals System Administrator Guides Installation Manuals

• 

  Saba Software

  Aug 2010 - May 2020

  Here's something that I do at work:1. Create technical and end user help content for Saba products2. Architect, manage and own the online help system - includes: - DITA based content structuring - designing a web based help portal - defining the e-publishing mechnism3. Generate API documentation4. Craft developer guides for internal as well external audience5. Research on the latest trending technologies to improve the current help infrastructure6. Lead the team of technical writers - assign documentation tasks to the team membersIn addition to documenting at Saba, here are some of the major technical developments I’ve done in Saba:1. Build Saba's next generation help system using MediaWiki, PHP, Apache and MySQL – Here the DITA based help content was directly published to MediaWiki using API. It included: Setting up a web server, and configuring the publishing virtual machine.2. Automate generation of the REST API and database documentation from the source files using XSL scripts.3. Moved the existing MediaWiki based help system to the latest using Oxygen's WebHelp – This included: - Developing a web based prototype- Getting the prototype developed into a HTML based WebHelp template- Setting up a new Web Server to accommodate the new publishing mechanism- Integrated Lucene as the search engine for our help center4. Automating the help deployments using TeamCity. This included:- Working with the Eng. team to integrate TeamCity with the help server- Setup daily help deployment jobs5. Moving the help to a version control system using GIT.6. Carried out a major content restructuring activity across all the help content to make help more search friendly, by adding related topics, FAQs, etc.7. Introduced feedback mechanism in our help to capture feedback on help pages from customers.8. Developed a new developer portal for hosting API and other technical documentation.9. Developed Walkme(s). Show less

  • Lead Technical Writer

    Apr 2014 - May 2020

  • Senior Technical Writer

    Aug 2010 - Apr 2014
• 

  Cornerstone OnDemand

  May 2020 - now

  Here's something that I do at work:1. Create technical and end user help content for products2. Architect, manage and own the online help system - includes: - DITA based content structuring - designing a web based help portal - defining the e-publishing mechnism3. Generate API documentation4. Craft developer guides for internal as well external audience5. Research on the latest trending technologies to improve the current help infrastructure6. Lead the team of technical writers - assign documentation tasks to the team membersIn addition to documenting, here are some of the major technical developments I’ve done:1. Built the next generation help system using MediaWiki, PHP, Apache and MySQL – Here the DITA based help content was directly published to MediaWiki using API. It included: Setting up a web server, and configuring the publishing virtual machine.2. Automated generation of the REST API and database documentation from the source files using XSL scripts.3. Moved the existing MediaWiki based help system to the latest using Oxygen's WebHelp.4. Automated the help deployments using TeamCity. This included:- Working with the Eng. team to integrate TeamCity with the help server- Setup daily help deployment jobs5. Moved the help to a version control system using GIT.6. Carried out a major content restructuring activity across all the help content to make help more search friendly, by adding related topics, FAQs, etc.7. Introduced feedback mechanism in our help to capture feedback on help pages from customers.8. Developed a new developer portal for hosting API and other technical documentation.9. Developed Walkme(s).10. Developed help center using HTML5 and CSS that houses all product documentation. 11. Styling MadCap projects templates to match branding.12. Technical support to the team members on MadCap and GIT. Show less Here's something that I do at work:1. Create technical and end user help content for Saba products2. Architect, manage and own the online help system - includes: - DITA based content structuring - designing a web based help portal - defining the e-publishing mechnism3. Generate API documentation4. Craft developer guides for internal as well external audience5. Research on the latest trending technologies to improve the current help infrastructure6. Lead the team of technical writers - assign documentation tasks to the team membersIn addition to documenting at Saba, here are some of the major technical developments I’ve done in Saba:1. Build Saba's next generation help system using MediaWiki, PHP, Apache and MySQL – Here the DITA based help content was directly published to MediaWiki using API. It included: Setting up a web server, and configuring the publishing virtual machine.2. Automate generation of the REST API and database documentation from the source files using XSL scripts.3. Moved the existing MediaWiki based help system to the latest using Oxygen's WebHelp – This included: - Developing a web based prototype- Getting the prototype developed into a HTML based WebHelp template- Setting up a new Web Server to accommodate the new publishing mechanism- Integrated Lucene as the search engine for our help center4. Automating the help deployments using TeamCity. This included:- Working with the Eng. team to integrate TeamCity with the help server- Setup daily help deployment jobs5. Moving the help to a version control system using GIT.6. Carried out a major content restructuring activity across all the help content to make help more search friendly, by adding related topics, FAQs, etc.7. Introduced feedback mechanism in our help to capture feedback on help pages from customers.8. Developed a new developer portal for hosting API and other technical documentation.9. Developed Walkme(s). Show less Here's something that I do at work:1. Create technical and end user help content for Saba products2. Architect, manage and own the online help system - includes: - DITA based content structuring - designing a web based help portal - defining the e-publishing mechnism3. Generate API documentation4. Craft developer guides for internal as well external audience5. Research on the latest trending technologies to improve the current help infrastructure6. Lead the team of technical writers - assign documentation tasks to the team membersIn addition to documenting at Saba, here are some of the major technical developments I’ve done in Saba:1. Build Saba's next generation help system using MediaWiki, PHP, Apache and MySQL – Here the DITA based help content was directly published to MediaWiki using API. It included: Setting up a web server, and configuring the publishing virtual machine.2. Automate generation of the REST API and database documentation from the source files using XSL scripts.3. Moved the existing MediaWiki based help system to the latest using Oxygen's WebHelp – This included: - Developing a web based prototype- Getting the prototype developed into a HTML based WebHelp template- Setting up a new Web Server to accommodate the new publishing mechanism- Integrated Lucene as the search engine for our help center4. Automating the help deployments using TeamCity. This included:- Working with the Eng. team to integrate TeamCity with the help server- Setup daily help deployment jobs5. Moving the help to a version control system using GIT.6. Carried out a major content restructuring activity across all the help content to make help more search friendly, by adding related topics, FAQs, etc.7. Introduced feedback mechanism in our help to capture feedback on help pages from customers.8. Developed a new developer portal for hosting API and other technical documentation.9. Developed Walkme(s). Show less

  • Senior Principal Technical Writer

    Mar 2024 - now

  • Principal Technical Writer

    Mar 2022 - Mar 2024

  • Lead Technical Writer

    May 2020 - Mar 2022