Karsten Klaffl

Experience

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  PwC Consulting

  Jan 2000 - Mar 2003

  Principal Consultant

  - Specification of artificial intelligence software for a large german bank- Developing of an internet strategy for a major German savings bank- Review of a multi-channel strategy for an automobile bank- Creating detailed concepts for Content-Management, Personalisation and Webtracking for an online bank - Coordination and creation of technical concept (Content-Management, Application-Server for personalisation and portfolio management) - Developmentof of web-based tools (online) for Basel II as subproject leader (8 project members) and deputy project leader (18 project members) - Implemention of Content-Management-System (subproject leader (4 project members) and deputy project leader (7 project members) - Member of a sales team with presentation for (potential) customers Show less

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  Deutsche Apotheker- und Ärztebank

  Apr 2003 - May 2009

  Head of "Kompetenzcenter Multi Channel Banking"

  As of December 2003 entitled authorised Manager, As of December 2005 entitled Department Director.As of 2005 member of the leadership talents programme - Technical steering of the Competence Center with 10 internal employees responsible for the Online-Banking and eBrokerage systems, Call Center software, payment transaction systems such as clearing and disposition, cash payment system, corporate intranet and IT Training - Team responsibilities: Providing 3rd level support, enhancements of existing systems, technical specification and implementation of new systems, leading projects and acting as organisational interface between user, business organisation, internal audit and maintenance departments - Strategic planning: project portfolio management, developing technical strategies such as eBusiness strategy- Acting as main contact for Sales Department - Managing project portfolio (project volume 2006: approx. 5 million EUR)- Personnel responsibility: performing annual appraisal meetings with and defining individual development measures for employees in the Competence Center Show less

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  Zurich Insurance Company Ltd

  Jun 2009 - now

  - Delivery accountable for largest Swiss running project for Crossfunctional IT topics (Output Management, Template Management, Document Ingestion)- Supplier Management and Governance (Service Management, SLAs/KPIs, OPAs and work orders)- Delivery of key projects to various Zurich Business Lines on time, on budget, with high quality and in accordance with Zurich Project Management Framework (ZPMF - similar to PMP) and Solution Development Lifecycle (SDLC) methods- Responsible for robust and stable operation of the Output Management platform including Incident Management, Change Management, Problem Management Show less Team lead of the Output Management team (including internal and external resources onsite and offshore) development, project delivery and base support/operations) Main responsibilities:- Ensuring the delivery of services related to the Output Management platform: Base Support, Development & Project Delivery services as well as Application Design, Technical Lead, Application Support- Supplier Management and Governance (Service Management, SLAs/KPIs, contracts and work orders)- Cost Centre controlling (responsibility over amount of approx.. CHF 4m per year- Delivery of key projects on time, on budget, with high quality and in accordance with Zurich Project Management Framework (ZPMF - similar to PMP framework) and Solution Development Lifecycle methods- Responsible for robust and stable operation of the Output Management platform including Incident Management, Change Management, Problem Management (ITIL)- Service Management and Governance between Centre of Excellence and Output Management as a service delivery unit Show less

  • Release Train Engineer "P&C Agile Release Train"

    Jan 2021 - now

  • Head of P&C Quote & Buy

    Jan 2021 - now

  • Head of P&C Personal Lines

    Jan 2020 - Dec 2020

  • Head of Document & Output Management

    Dec 2016 - Dec 2019

  • Program Manager

    Nov 2014 - Dec 2016

  • Program Manager

    Jun 2009 - Nov 2014