John Mello, M.A.

Experience

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  MNS, Inc

  Nov 1995 - May 2003

  Call Center Supervisor

  Began as a telemarketer, then promoted to sales management supervising thirty-two telemarketers per shift. Monitored call center operations, prepared budget reports and tracked expenditures on staff budget and incentives. Supervised staff calls for quality assurance and protocol purposes; developed training and coaching protocols; created forms and documents for staff. Primary goals included written and verbal communication, multitasking, active supervision, independent decision making, and logistics as needed. Show less

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  St. Philip's College

  Jan 2007 - Dec 2007

  First Time In College Program

  Collaborated and assisted student advisors in helping students navigate entry into the college experience. Among responsibilities, main duties focused on collaborating and training for students; implementing technology for student comprehension in areas of financial aid, student organizational process, and student course track.

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  Harlandale ISD

  Jun 2009 - Jun 2012

  Department Chair of Social Studies

  After first year, was asked to serve as Department Chair, managing sixteen instructors. Oversaw, trained and managed staff transition into new state testing. Lead department meetings weekly, training and strategizing on instructional methods using technology and encouraging use of new technology methods. Maintained clear verbal and written communication through frequent observation, collaboration, and meetings. Oversaw budget for department, making financial decisions as needed. Ensured quality and compliance in our department, making sure we met Key Performance Indicators. Show less

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  Northwest Vista College

  Jun 2012 - Jun 2022

  Adjunct Faculty - US History

  In this role, taught History 1301 and 1302. Worked with Northwest Vista College to implement curriculum to high school students. Emphasis was placed on counseling students for entry level to college; assisting and developing organizational skills for student success. Among many areas, special attention was focused in training students to the college experience; collaborating with college advisors and navigating the financial aid process. Hosted parent nights to help students and parents alike understand the college experience. Show less

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  Northside ISD

  Jun 2012 - Jun 2022

  AP US History Instructor

  Planned, coordinated and designed rigorous innovative lesson plans; identifying trends and developing organizational strategies to meet high school student needs; focusing on creating an inclusive environment; cultivating a positive climate and facilitating classroom activities to meet an ever-changing world.

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  The University of Texas at San Antonio

  Jan 2023 - Jan 2023

  Academic Affairs - Lead Retention Specialist

  Supporting the academic pursuit of students with particular emphasis on retention, academic intervention, support and outreach. Developing and implementing retention services; following up on existing initiatives and identifying new outreach opportunities. Most of all, promoting academic success and helping students attain their dreams and goals!

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  Alamo Colleges District

  Jan 2024 - now

  Faculty Fellow for Northeast Lakeview College - Talent, Organization & Strategic Innovation (TOSI)

  Delivering, evaluating, and assessing faculty learning at college and district-wide faculty development training sessions. Creating specialized high-quality training and faculty development courses, enrichment programs, and certification opportunities that align with college and district-wide needs. Coordinating with Director of Faculty Development, Specialists, Fellows, Department Deans, Chairs, and stakeholders to determine development and general enrichment needs of faculty.