Alycia Keating

Experience

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  Phh Homequity

  Sept 1985 - Oct 1990

  Property Acquisition Associate

  Corporate relocation: started off managing a caseload of homes under contract through closing, prepared final accounting reconciliation. Assisted in acquisition of homes; ordered and reviewed appraisals and inspections nationwide, presided over appeals, arrived at purchase price. Started at Equitable Relocation Management, Stamford, CT, moved to PHH Homequity.

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  Catholic Charities of Fairfield County, Inc.

  Jul 1999 - May 2000

  Administrative Assistant

  Assisted Executive Director, Office Manager, Director of Social Concerns, Program Director of Adoption, & Public Relations Consultant. Designed flyers, newsletters and brochures, prepared mass mailings, created & maintained ACCESS and Excel Spreadsheets and Databases, managed all ACCESS personnel files, typed correspondence, answered all incoming calls, proofread Public Relations articles. All general office functions including answering phones, drafting and/or typing letters. Organized filing system. Show less

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  ADP

  Jun 2000 - Oct 2002

  Conversion and Customer Service Representative

  Set up new ADP clients on system and established rapport. Educated small business owners regarding general payroll information. Ensured information supplied by client balanced with IRS data on EXCEL spreadsheet. Installed additional features such as pre- and post-tax benefit deductions, tips or commissions payments as necessary. Promoted from Customer Service position (Nov 2001 – Oct 2002) in which handled calls from clients and corrected delivery issues, incorrectly processed payrolls, changes in frequency, new hires, quarter- and year-end concerns, added garnishments, deductions etc. Logged each call in detail for future reference. Followed up with ongoing issues to bring them to resolution. Show less

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  Verizon Wireless

  Mar 2003 - Jun 2007

  Technical Support Representative

  • UNIVERSAL COORDINATOR (TECH SUPPORT, RETENTION & CUSTOMER SERVICE) (Jun 2005 – Nov 2006)Handled any call coming through the call center. Provided technical support to customer base, troubleshooting equipment and network issues. Upsold alternative products and services. Used MTAS, MARS, Remedy, ACCSS, Intranet, Knowledge Base and I2K programs. Acted as Point of Contact for increased revenue for team. Multiple customer commendations. • COORDINATOR – LOYALTY MANAGEMENT SERVICES (RETENTION) (Mar 2005 – Jun 2005)Responded to requests to disconnect service. Negotiated agreements based on company guidelines to retain customer base. Tracked disconnect reasons for management. Resolved billing, service, pricing and equipment inquiries. • CUSTOMER SERVICE REPRESENTATIVE (Mar 2003 – Mar 2005)Handled inbound calls to service and upsell services and products. Calls regarding plan changes, promotions, equipment, billing, technical support. Earned several citations for call quality. Served as point of contact for Family Share Contest and as retention assistant. Audited account coding for correction. Promoted to senior customer service representative. Show less

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  Yale-New Haven Hospital

  Aug 2010 - Jul 2012

  Staff Receptionist - Secretary

  Performed Administrative and office communications duties. Received visitors. Scheduled appointments and announced arrival of candidates, validated parking. Ensured candidates for high-priority vacancies were expedited to recruiters' attention. Assisted applicants in completing online applications. Processed background check requests. Prepared onboarding documents to process new hires. Reviewed I-9 information. Ordered and maintain office supplies and forms.

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  OnSource Online

  Sept 2014 - Jul 2017

  Inspector

  Survey, measure, photograph and document in extreme detail accident scenes, damages, etc. in order to assist adjusters in assessing claims by insured parties.

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  Self-Employed

  Sept 2014 - Sept 2016

  Field Inspector KRA Field Services, LLC

  Provide visual inspection services for financial institutions for banks, mortgage lenders and insurance agencies to verify information about homes in which there is a financial stake. Confirm on location the occupancy/vacancy state of properties in foreclosure, document appearance, code violations, damages and other information.

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  William Raveis Real Estate, Mortgage & Insurance

  Oct 2014 - May 2020

  • Licensed Realtor

    Jan 2017 - May 2020

  • Realtor and Field Inspector for Insurance and Mortgage Servicers

    Oct 2014 - May 2020
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  Parsons Brinckerhoff in the USA - Alltech Division

  Mar 2015 - Oct 2015

  FEMA Inspector in Training

  Unfortunately I had to let this go. The deployment process was taking so long I was turning down other opportunities.

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  Trinity Real Estate Solutions, Inc.

  Mar 2015 - Jul 2017

  Field Inspector

  Conduct merchant site inspections and draw inspections for construction.

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  Millennium Information Services, Inc.

  Aug 2016 - Jul 2017

  Vendor

  Homeowner's insurance inspections using GPS-enabled camera. Types of inspections include exterior condition; electric, heating and plumbing; woodstoves; hurricane preparedness; and mid- and high-value interior/exterior. Take external measurements, prepare sketches, verify roof condition (exterior). Photo document potential hazards such as pools, trampolines, hunting stands, property damage or deterioration, etc.

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  Keller Williams Realty, Inc.

  May 2020 - May 2022

  Real Estate Agent
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  Coldwell Banker Realty

  Jun 2022 - Dec 2023

  Real Estate Sales Agent