Brooke K Baier

Experience

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  YMCA of the USA (National Resource Office)

  Jan 2015 - Jan 2019

  Student Volunteer

  • Folded towels• Cleaned gym equipment• Greeted gym members

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  Red Hill Dari

  May 2015 - Aug 2018

  Server

  • Delivered orders to the kitchen, picked up, and served foods, beverages, or desserts when ready for customers• Prepared bills for food, using cash registers, calculators, and accepted payments

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  Moultonborough Recreation Department

  Jun 2016 - Jun 2020

  Summer Camp Counselor

  • Enforced rules in recreational department facilities to maintain discipline and ensure safety• Promoted and led interest in recreational activities such as: arts and crafts, sports, games, camping, and hobbies• Administered first-aid according to prescribed procedures and notified emergency medical personnel when necessary

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  Hotel Indigo

  Feb 2019 - Jan 2021

  Front Desk Agent

  • Hired as a full-time employee after a successful internship• Performed all check-in and check-out tasks and increased overall membership sign-ups• Effectively communicated reservations through all channels of communication, which helped increase the number of guests • Informed customers about payment methods to accommodate individual needsDepartments Intern• Rotated throughout each department in order to learn the tasks of a manager• Experienced in Housekeeping, Engineering, Restaurant, Front Desk, and Sales Departments Show less

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  Sunset Slush- Classic Italian Ice

  Nov 2019 - Aug 2022

  Server

  • Worked part-time while also working as an ARD or RA and maintained a full academic course load• Served ice cream, and sunset slush and made specialized desserts for customers in the store as well as attended community events • Assisted with developing pricing strategies and social media marketing plans for Instagram, Facebook, and TikTok

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  High Point University

  Feb 2020 - May 2021

  Resident Assistant

  • Supervised over 100 residents with the transition to college life and daily requests and needs• Maintained a safe environment for residents while developing positive relationships and enforcing campus policies• Guided residents through a series of personal, professional, and organizational challenges in order for residents to grow

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  Mill Falls at the Lake

  May 2021 - Aug 2021

  Front Desk Agent

  Hired as full-time employee after successful internship• Maintained records for reservations, and in-house guests including payment details, arrival, and departure dates, and special requests• Completed special projects such as customer satisfaction surveys, and giveaways for guests and prepared front desk schedule at the request of management• Welcomed guests, checked them in and out, answered questions related to the hotel and local area, and assisted with any special requests or accommodations in compliance with brand standardsDepartments Intern• Rotated throughout each department in order to learn the tasks of a manager• Experienced in Housekeeping, Engineering, Restaurant, Front Desk, and Sales Departments Show less

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  High Point University

  Aug 2021 - May 2023

  Assistant Resident Director

  • Supervise over 800 residents with the transition to High Point University and residence halls• Assist 1 Resident Director, supervise a team of 16 Resident Assistants and 6 Community Assistants• Enforce university and residence hall rules and regulations in order to keep campus life safe; includes evening shifts, rotating weekend on-call responsibilities, and on-call 24-hours for direct residents• Handle a variety of emergency incidents such as mental health concerns, substance abuse, conflict, and facility concerns• Promote, organize, and facilitate 20 hall events and 15 community meetings during the year to connect residents with one another Show less

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  Marriott International

  Jun 2023 - now

  Voyager - MSB Operations

  SpringHill Suites Raleigh-Durham by Marriott• Assist the General Manager, Assistant General Manager, Operations Manager and Operations Supervisor in day-to-day operations.• Monitor guest feedback from guests, guest satisfaction surveys, GXP and guestVoice.• Review and manage accounting accounts to ensure we are paying our vendors in a timely manner and are contributing to strong vendor relationships.• Review and manage third-parties to ensure we are correctly processing payments and are maintaining strong relationships with our partners.• Review booking statistics daily to ensure we are staffed appropriately and maximizing labor cost efficiency.• Create effective scheduling in order to ensure staffing levels are correct.• Place and take Inventory of U.S. Foods ordering to ensure enough breakfast items are available to guests per business needs.• Monitor inventory levels for all alcohol and market storage, and place orders per PAR levels and business needs.• Upload and review daily and weekly reports to My Digital Office to ensure all critical reports are stored properly for future access and that our hotel is operating correctly.• Cover shifts per hotel needs to ensure operations runs smoothly. Show less