Muhammad Azhar Khan

Experience

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  Unisys

  Nov 1997 - Jul 2004

  System Engineer

  • Hands on repair and maintenance experience on IBM, HP, Dell and Unisys servers, Printronix printers, LAN printers, laser printers, UPS and others network accessories and adapters.• Installation, configuration, maintenance and upgrade of UNIX/LINUX Red Hat System Backup, restoration and recovery planning. Metaframe, MS Exchange 2000• Installation, configuration, Testing and Trouble shooting of Servers, Terminals, Network laser printers, Data and Printers, Hubs, Switches (Cisco, 3Com, Intel, Baylan, Allied Telesyn etc.), CISCO Routers, NICs (3Com,Realtek, Intel, Cnet etc.), RAID/SCSI hard drives, DAT and Tape Drives, Internal and External MODEMS, 8 and 16 port Digiboards , Specilix I/O 8 etc. Show less

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  The IBL Group

  Aug 2004 - May 2008

  Datacenter Specialist

  • Complete implementation of the IT infrastructure and network (servers, PCs, Printers, UPS and other computer accessories).• UNISYS Servers (ES5044, ES2044, and ES2046), DELL Servers (PE 2850, PE 6850, SC1420, and SC430) and HP Servers are working at the IBL Head Office. • Day-to-day administration of the Microsoft Windows Server 2003, Active Directory and MS Exchange server 2000, Windows XP, Symantec Antivirus for Clients and Management Server.• Installation, configuration, maintenance and upgrade of LINUX Red Hat AS4 and ES4 servers, UnixWare 7.1.1, LINUX ES 2.1 based servers with Oracle 8i/ 9i/10g Databases. EMC SAN CX300 storage system with two switches. • Oracle Calibration suite 10g (OCS) Server is installed and configured. Email server, Calendar and other applications are built-in in OCS. • Citrix Presentation Server 4.5 and Metaframe XP are configured on advance load balancing. Citrix ICA Client are installed in 87 remote locations. • VPN Security policy and VNC software are also installed on workstations.• Coordinate for developing IBL group website. • Hands on repair and maintenance experience on IBM, HP, Dell and Unisys servers, Printronix printers, LAN printers, laser printers, UPS and others network accessories and adapters.• Linux/Unix Users profile, environment for Oracle users, SAMBA proxy users and backup user profile Shell scripting.• Remote users are working online Oracle based application. Data stored on centralized UnixWare 7.1.1, Linux AS2.1 and Linux AS4 database servers via radio link, DSL, ISDN and normal mo-dem dial up.• Citrix Administration, load balancing, monitoring, users, printing and sessions monitoring. Trou-bleshooting and fixed Citrix and users related problems • Remote monitoring and assistance for client/users with VNC, team viewer and others tools• Backup management of Tape Library and BrigthStore ARCServe software. Show less

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  Abudawood Trading Company

  May 2008 - Oct 2009

  Senior Datacenter Supervisor

  • Complete implementation of the IT infrastructure and network with DELL /HP servers (PE 2950, PE R200, SC1420, SC430) at Head Office where SAP applications are running from servers in Turkey. • 15 branches and 87 Network Towns on a national basis are also using the same online SAP appli-cation through Karachi Head office integrated network.• Administration of the Microsoft Windows Server 2003/2008, Active Directory and MS Exchange server 2007, Windows XP/Vista, Symantec Antivirus and Management Server. Cisco Routers and Cisco Switches are configured and installed in H/O and 15 branches. • Hands on repair and maintenance experience on IBM, HP, Dell and Unisys servers, Printronix printers, LAN printers, laser printers, UPS and others network accessories and adapters.• Installation, configuration, maintenance and upgrade of LINUX Red Hat AS4 and ES4 servers, UnixWare 7.1.1, LINUX ES 2.1 based servers with Oracle 8i/ 9i/10g Databases.• Windows and LINUX based squid proxy servers/firewall for internet browsing and MSN.• Migrated all their users from one domain to another domain and migrated all their PCs with the help of SCCM.• Linux/Unix Users profile, environment for Oracle users, SAMBA proxy users and backup user profile Shell scripting.• Remote users are working on Oracle based application. Data stored on centralized UnixWare 7.1.1, Linux AS2.1 and Linux AS4 database servers via DXX, DSL, ISDN and normal modem dial up.• Online 2X server installation, configuration and application support.• Load balancing, monitoring, users administration, printing and sessions monitoring.• Troubleshooting and fixed 2X and users related problems Show less

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  King Saud University

  Oct 2009 - Aug 2012

  System Administrator

  • Management and supervision of the department with regards to development and implementation of annual operating plan and future system requirements. • Annual capacity planning and preparation of system procurement budgets. • Supervise day to day administration of the Microsoft Windows Server 2008, Active Directory and MS Exchange server 2010, Windows 7, Symantec Antivirus for Clients and Management Server.• Management of the Data Center of the department. • Liaison with research labs for user support, troubleshooting, monitoring, updating organizational applications and servers. Supervise IT helpdesk activities and ensure all tickets are resolved in a timely manner.• System Backup, restoration and recovery planning. • Administration and manegment of servers, LAN, WAN and EPABX and IP phones. • Management and tracking of IT assets and assure maintenance Show less

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  King Saud University

  Oct 2012 - May 2013

  System Administrator

  • Supervise day-to-day administration of the VMWare, IBM Blade servers, Microsoft Windows Server 2008 R2, Windows 7, Symantec Antivirus server, Clients and Management Server.• Technical Management of the C4I Computer Advance System Research Lab. • Liaison with research labs for user support, troubleshooting, monitoring, updating organizational applications and servers. • System Backup, restoration and recovery planning. • Manage the administration of servers of LAN, WAN and IP phones. • Administration and operation of Polycom HDX Video Conferencing System. Show less

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  Metafore

  Jul 2013 - Aug 2013

  Desktop Deployment Technician

  Completed the Migration and Deployment project for HP and KAR Auction Services site ADESA Saskatoon. All their user’s PC and Laptop migrated domain information, Citrix client application and scan data from the legacy PC to the new Windows 8 PCs and Laptops with the help of HP SharePoint and Windows User State Migration Tool (USMT).

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  Comfort Cabs

  Sept 2013 - Jan 2015

  Datacenter Specialist

  • Windows Servers 2003 Active Directory administration and Users support, troubleshooting, monitoring, updating organizational applications.• System Backup, restoration and recovery planning. • Managed the administration of servers and network support. • Installation, configuration, Testing and Troubleshooting of Servers, laptops, PCs and printers.

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  Saskatchewan Polytechnic

  Jan 2015 - Jul 2018

  Support Specialist

  • Supported online-integrated learning platforms, such as Brightspace (Desire2Learn), Kaltura video streaming services and Banner Registration Services• Supported Windows Server 2012, Active Directory and Windows 7/8/10• Supported online courses, user creation, role and permission setting, content loading and archiving• Users support, troubleshooting, monitoring, updating organizational applications • Installed, configuration, testing and troubleshooting of servers, laptops, PCs and printers• Highly responsive and always available to manage, troubleshoot and resolve technical issues• IT helpdesk activities ensure all ticket issues resolved in a timely manner• Supported end users and provided technical assistance via phone, email, chat or in person• Monitored and assisted clients/users with Skype for Business and Lync2013.• Conducted Mobile Device Management with Microsoft Intune. Show less

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  NTG Clarity

  Sept 2018 - Feb 2020

  Datacenter Technician

  • Administration of Windows Server 2008/2012 Active Directory and Windows 7/8/10• Administration of MS Exchange Server 2013• Providing operational management to include day-to-day operation, maintenance and problem resolution of all computer hardware, systems, equipment and software in the organization• IT helpdesk activities ensure all ticket resolved in a timely manner• Providing Customer Service/ support to End-Users and provide technical assistance via phone, email, chat or in person• Users support, troubleshooting, monitoring, updating organizational applications • Installation, configuration, testing and troubleshooting of servers, laptops, PCs and printers • Administration of virtual Servers VMware, Hyper-V and Azure, applications and database. • MacAfee Security for Microsoft Exchange 8.6.0, installation, configuration and administration.• Antivirus MacAfee, Sophos, ESET installation and support.• Sophos XG210 installation, configuration, monitoring and securing servers, emails, web, WAN/LAN and VPN network. Show less

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  NCR Corporation

  Aug 2020 - May 2021

  IT Field Tech

  • Worked for Ontario Lottery and Gaming systems migration project completed in Ontario province.• Worked for McDonalds, POS servers, PCs, ITONA KVS controllers, FC and DT registers and printer migration project completed. • Self service checkout systems (Fast Lane SelfServ R6C) installed in Metro Stores.• Cisco Catalyst 9200 switches migrated in different Walmart branches.• Replace terminal, display ticket scanner, printer, Jackpot sign, Router and modem.• Coordinate with Rogers Tech to fix the different type of routers including wireless, DSL and cable modem issues• Coordinate with OLG to fix the hardware and software issues.• Update the software in terminal system and ticket scanner.• Support and maintenance of all hardware, systems, equipment and software • Ensure all tickets resolved in a timely manner and closed in NCR ES Mobility system.• Take the images of all successfully installed site devices and equipment.• Complete the pre-installation survey remote northern Ontario.• NCR POS Installation, configuration, testing and troubleshooting, support and PM. Show less

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  Spark Center

  May 2021 - Jan 2022

  Datacenter Technician

  • Windows Server Administration: Managed Windows Server 2008/2012 Active Directory and Windows 7/8/10, ensuring security, stability, and compliance.• IT Support & Help Desk: Resolved technical issues related to servers, networking, and end-user systems while maintaining SLAs.• Infrastructure Maintenance: Provided support for server racks, cabling, routers, UPS systems, and network troubleshooting.• System Deployment & Virtualization: Installed and configured Windows Servers, WAN/LAN, VPNs, and virtual environments (VMware, Hyper-V, Azure).• Monitoring & Performance Optimization: Conducted system monitoring, patch management, and troubleshooting to maintain infrastructure reliability.• Technical Documentation & Collaboration: Maintained IT documentation and collaborated with teams to improve efficiency and reduce downtime.• Disaster Recovery & Business Continuity: Assisted in data backup strategies, recovery planning, and execution to ensure business continuity.• User Training & Onboarding: Provided IT training and onboarding support to improve system usability and adoption. Show less

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  Unisys

  Jan 2022 - Jan 2024

  Datacenter Technician

  • Install, configure, and support LAN, WAN, and Internet systems to optimize network performance and user accessibility• Monitor network operations to ensure continuous availability and reliability for all system users• Maintain and manage computer networks, including related systems such as server racks, cabling, routers, UPS, and GPU servers• Perform routine data backups, disaster recovery planning, and execution to ensure data integrity and business continuity• Diagnose and resolve hardware, software, and network issues promptly, minimizing downtime• Manage patch cables for servers, data panels, and copper connections (RJ45) for ILO, BIX twisted cables, and fiber cable types (LC, MTP)• Handle tagging and labeling of servers, including GPU servers, and cables, ensuring efficient cable management practices• Update the virtual layout of server cabinets using the dcTrack tool for accurate data center mapping• Utilize ServiceNow for ticketing, including writing notes, troubleshooting, and closing tickets• Apply strong troubleshooting skills to identify root causes of system problems and implement effective solutions• Possess in-depth knowledge of computer hardware, software, networking, and GPU server management Show less

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  ZT Systems

  Jan 2024 - now

  Datacenter Technician

  • Server Assembly & Configuration: Rack and stack enterprise and GPU servers (Gen 7 A100 - Gen 9 H100/MI300X) across Microsoft Data Centers. Install, configure, and maintain bare-metal servers, ensuring proper power, cooling, and structured cabling.• Troubleshooting & Break-Fix Support: Diagnose and repair ZT-built servers (Vanera, Mariner, Seron, Gridcoin). Resolve issues with CPUs, DIMMs, NICs, SSDs, PSUs, and NVIDIA/AMD GPU clusters while ensuring SLA compliance.• Cloud & Virtualization: Deploy and manage Windows Server (2012, 2016, 2019) and Linux environments. Utilize Hyper-V, PXE boot, and remote tools like PuTTY for troubleshooting and firmware updates.• Networking & Remote Access: Configure and maintain network switches, fiber (LC, MTP), and copper (RJ45) cabling. Use WINSCP and WCSCLI commands to manage server diagnostics and rack manager updates.• Microsoft GDCO Operations: Handle hardware replacements, including Data Bearing Devices (DBD). Manage inventory tracking and RMA processes for defective components.• Service Management & Compliance: Utilize ServiceNow ITSM for ticketing and reporting. Ensure adherence to Microsoft and IBM security and compliance standards.• Training & Collaboration: Train new technicians and support ZT cluster deployments. Workload-sharing experience in Microsoft Data Centers, including Phoenix, Arizona, USA. Show less