Wendy Yang

Experience

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  Shanghai U MAG Limited Company

  Sept 2005 - Oct 2006

  Domestic Trade Specialist

  Communicated with foreign clients and dealt with enquiries, offers, orders and customer complaints.

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  U-Liang (Shanghai) Trading Co., Ltd.

  Oct 2006 - Apr 2009

  Key Account Executive

  As a Taiwan-founded enterprise, the company is the general agency of the French brand SAFORELLE in China. SAFORELLE hold the No.1 sales spot in Watsons in East China area compared with other similar commodities.- Reported and communicated with Regional Manager assigned from France. Assisted Executive manager with channel development, sales management and marketing promotion.- Made campaign in accordance with strategies in different period and analyzed feedbacks.- Managed the key accounts, such as Watsons, SASA, 1000 color chain stores through negotiating, marketing promotion, accounting, etc.- In charge of promotion team, including 2 marketing executive and over 30 promotion sales.- Delivered trainings for distributors and sales.- Arranged whole process of exhibitions and marketing events and composed advertisements contents. Show less

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  China HP Co Ltd，

  Oct 2009 - Jun 2012

  QA & Coach, Team Leader

  - Led a 5 members’ team, supporting 100 seats’ tele-sales, annual revenue over $ 280M;- Drove selling skill improvement through call monitoring and provide improvement guidance;- Created confluence concepts and content for unit information rollout (newsletter, confluence content, Wiki-pages, etc.)；- Initiated an assessment system and training courses for selling skill improvement;- QA & Coach program won WW awards, got personal top performance rating in 3 consecutive years.

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  China HP Co Ltd

  Jul 2012 - Aug 2013

  Call Center Project Management

  - Drove SH site moving project as a one of key coordinators to conduct cross department communication.Achievements:- Arranged the site moving execution for 470+ employees and 680 seat allocation- Strengthen the project management skills

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  China HP Co Ltd，

  Sept 2013 - Jan 2015

  Strategy & Planning Supervisor

  - Reported to Great China Sales Operation Director, in charge of 80 employee engagement activities for Shanghai, Beijing and Tianjin;- Monitored process compliance and compliance to wide standards;- Drove operation excellence by identifying KPI performance gap and driving root cause analysis and action plan;- In charge of satisfaction analysis including total customer experience, sales and employee satisfaction respectively;- Gained continuous improvement in sales survey in 2014 and 2015; employee satisfaction enhanced by 16%, both are at No. 1 across APJ;- Acted as country project manager for several APJ programs. Show less

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  China HP Co. Ltd.

  Feb 2015 - Nov 2015

  Sales Operation Manager

  - As Shanghai regional operation manager, led a sales operation team with 8 subordinates;- Supported East China sales team of 40 sales with annual revenue over $ 70M, YoY increased by 13%;- Provide neutral & holistic view to sales GM by analysis on pipeline, forecast, order linearity, and provided process guidance to sales;- As project manager, led 20 persons’ team for new company’s vendor setup project, successfully ensured $150M direct business continuity of 700 accounts.

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  New H3C Group (Separated from China HP Co. Ltd.)

  Nov 2015 - Aug 2017

  Region Sales Operation Manager

  - Managed a 15 persons’ team which supports China sales team in the fields of pipeline, forecast, order linearity management;- Drove Go-to-Market plan and operational process’s execution;- Promoted sales strategies implementation in region and effectively carried out business process management and standardization;- Provided data analysis, trend monitoring and issue alert to sales team for decision making;- Built up a 40 persons’ team from recruiting, training to goal setting and performance measuring, in order to accelerate business payment collection. Show less

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  Wanda Internet Technology Group Cloud Company(万达网科云公司)

  Sept 2017 - Dec 2017

  Senior Sales Operation Manager

  1) Built up sales process of account, opportunity, contract management, etc.；2) Set up daily sales management rules and mechanism to drive sales behaviors and efficient execution as service-driven business partner;3) Played a critical role in CRM system design and adoption to enable the alignment between operational process and business requirement;4) Collaborated closely with cross function teams to boost sales, including Legal, Finance, marketing, product manager, technic support, etc.；5) Assisted sales general manager with data analysis to accelerate decision-making.Reasons for leaving: Wanda cloud business was terminated and the company was dissolved. Show less

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  FinanceOne Consulting (China) Co.,Ltd.

  Jan 2018 - now

  Senior Operation Manager

  Operation Management: 1) Developed business plan, marketing strategy and enabled implementation, company's revenue gains 68% growth in 2018 and 11% in 2019；2) Set up team with 70% new staffs, responsible for daily work guidance and coaching;3) Established and optimized operation process, including account management, business management, contract and payment collection process;4) Optimized sales performance management, incentives and bonus mechanism;5) Implemented CRM system for customer management and opportunity management;6) Established new employee orientation training, sales training and facilitation for sales enablement, effectively improving efficiency and employee satisfaction;7) Organized industry and competitor analysis for decision making.Business Development:1) Built good relations and negotiated with key customers and partners to boost sales;2) Designed and executed leadership development project with worth of 300K;3) Partnered with Alibaba University to implement training project for raising brand awareness; 4) Conducted customer investigation and consulting implementation, realizing re-purchase. Show less