Yair Erlich

Experience

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  HP

  Apr 1994 - Apr 1997

  Field Service Engineer, Indigo (Hewlett-Packard)

  I reported to the European Customer Care Manager who was located in Holland while I was based in Paris. My main responsibility was to support our distributors and strategic customers by providing end-user training, support, and services in French-speaking European countries.

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  Radware

  Aug 1997 - Apr 2001

  Customer Support and Project manager Radware / Radlan / Radguard

  I reported to the EMEA/APAC and ROW Customer Care Manager and my primary responsibility was to provide support to our distributors and strategic customers using our L3 router and SW/HW VPNs. Additionally, I designed customer networks including DMZ, LAN, Cloud-based TCP/IP, and network architectures.I also provided hands-on training to the local (Israeli) team during the installation of our L3 router and SW/HW VPNs.

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  Verint

  Aug 2001 - Dec 2006

  I reported to the Operation Customer Facing Manager at HQ. Our software and hardware solution used rack-mounted 1U pizza servers to intercept and record voice and video for BI analytics. We ensured system redundancy with RAID 6, Disaster Recovery, and earthquake standards.As a part of the operation supply chain, my team approved each order, design, and managed subcontractors to ensure compliance with CIR standards. We packed and delivered the system to our regional offices.Our internal customers were Program and Project Managers in the regions (APAC, EMEA, Americas, ROW). We also provided monthly reports to the Board of Directors. Show less I reported to the APAC General Manager based in Hong Kong, while being located in Verint HQ in Israel. My responsibilities included managing the help desk engineers and technical support tiers 1 and 2. Additionally, I was the regional matrix resource manager of APAC Post sales HR, which was located across 12 Verint offices in the Asia Pacific region.I was in charge of designing, shipping, and installing all APAC systems in large contact centers, mainly in India, Japan, Hong Kong, Philippines, New Zealand, and Australia. Show less

  • Program Manager Operations

    Dec 2003 - Dec 2006

  • Program and Customer Support Manager, APAC

    Aug 2001 - Dec 2003
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  Comverse Technology, Inc.

  Dec 2006 - Jan 2008

  Services Solutions Expert EMEA

  I was responsible for meeting my Business Unit targets by presenting our solutions to "C level" Tier 1 operators in West Europe, Africa, Orange Global accounts, and French-speaking countries. As part of this role, I was the focal point and matrix manager for all related project activities in my region. This included managing RFPs and overseeing Professional Services customization to ensure successful implementation.

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  CommuniTake Technologies Ltd

  May 2009 - Jan 2014

  Senior Projects Manager, CommuniTake Technologies

  I reported directly to the CEO of the company, which provided SaaS Cellular Communications, enterprises and contact centers supporting tools, Cyber Care, Mobile security and support tools remote control. Our products were designed to provide military-grade mobility defenses and controls, secure voice calls, and encrypted messaging that could be tailored to meet the unique requirements of each industry.We primarily catered to organizations in the paramilitary, Homeland Security Agencies, Government, Utility sectors, Financial institutions, Healthcare sector, and Legal firms. Our partners, channels, and customers included major players such as Cellebrite, Checkpoint, HP, and Amdocs.Our product was known as the "IRON DOME of cellular phones" due to its advanced security features and protection against cyber threats. We were proud to provide tailor-made solutions that met the specific needs of our clients in various industries. Show less

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  Project Man 4 Biz

  Jan 2014 - now

  Project Management Lecturer & PMO Consultant

  As a Senior Lecturer and Project Management Instructor, I offer tailor-made courses spanning 1 to 15 days in duration, including Fundamental, Advanced, and PMP® Preparation courses. In addition, I provide 2-day hands-on workshops for Microsoft Project software and 1-2 day workshops focused on interpersonal soft skills, with an emphasis on effective communication.I have worked with a variety of hi-tech companies, including IDF Cyber School, Amdocs, Intel, Verint, NSO, Shabak, as well as academic institutions such as Technion, College of Management, Bar Ilan University, Hebrew University, Coca-Cola, Tnuva, and Netivei Israel.As a Senior Project Management Consultant for Large-Scale Companies, I conduct interviews with key stakeholders to generate flow charts mapping current processes, identify and prioritize pain points, brainstorm, and create a work plan. I implement the plan while monitoring and controlling in real-time using PAS (Progress Against Schedule) to ensure successful project completion.My experience includes project management services for large-scale organizations such as Cellebrite, Noble Energy, HP, Intel, Bazan, France Telecom, Orange Global, and a worldwide Tier 1 operator. For example, at Intel, I supervised the Prime Contractor on behalf of the organization for a 5000 square meter, $10 million project. I prepared and presented weekly updated reports to the steering committee.In addition to my experience in project management, I possess a range of valuable skills including Project Manager Burnout recognition and prevention, leading at a distance, active listening, international project management, telecommunications, soft skills, team leadership, PMO services, and project management. Show less

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  Technion - Israel Institute of Technology

  Oct 2015 - Mar 2018

  Lecturer - Advanced Methodologies Course in Project Management and Certification for the PMP

  * Provide a glossary of concepts and terms in project management* Provide practical tools for successful and efficient project management* Improve project performance and maximize business results* Use case studies and real-life scenarios to demonstrate project management principles* Review personality characteristics required of project managers* Provide managerial tools for successful project execution* Assist in defining goals, objectives, critical success factors (CSF), and implementation criteria using KPIs* Review available tools for project management (PMIS) and provide tips for their effective use* Provide tools for translating organizational strategy into programs and projects* Help prepare for a successful PMP® certification exam. Show less

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  Netivei Israel | נתיבי ישראל

  Oct 2017 - Jul 2020

  Academic advisor & senior lecturer

  *Academic advisor & senior lecturer for PM courses for infrastructure related projects at the College of Management on behalf of the Israeli National Transportation Infrastructure Company https://www.iroads.co.il

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  Intel Corporation

  Jan 2019 - Aug 2019

  PMO

  On behalf of JLL (Jones Lang LaSalle http://www.jll.co.il) at Intel's EMEA supervisors for SPGC Projects

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  Noble Energy

  May 2019 - Dec 2019

  Project Management Officer (Planner)

  PMO at Hagit onshore condensation site for Noble Energy, Leviathan GAZ-RIG, (on behalf of Zatout & PM Team)