Stacey Pontius

Experience

• 

  Branch Line

  Jul 2016 - Sept 2018

  -Developed new operational procedures to process, prioritize, and coordinate a high volume of event inquiries resulting in 23% increase in conversion and 66% increase in retention of clients.-Assisted clients with their event through generating, editing and negotiating Beverage Event Orders and budget statements in a timely manner.-Effectively coordinated team reports and deliverables within internal teams for event execution best practices.-Primary point of contact between Front-of-House client-facing service teams and Back-of-House internal operations teams using Basecamp.-Independently executed successful events ranging from 10 people to 150 people. Resulted in increased leadership responsibility and team success.-Assisted in holiday and event functions at sister restaurant Eastern Standard Kitchen & Drinks. Show less

  • Assistant Manager

    May 2018 - Sept 2018

  • Assistant Event Coordinator

    Aug 2017 - Sept 2018

  • Hostess, Server

    Jul 2016 - Sept 2018
• 

  Brightcove

  Sept 2016 - Aug 2017

  -Involved in all phases of a project from kickoff to delivery, including scoping, resourcing, production, review, delivery, and archival.-Managed up to 30+ projects simultaneously in the Media business unit for our global offices (North America, LATAM, EMEA, APAC) using Teamwork, Salesforce, and Slack.-Facilitated and drove weekly status meetings for projects with stakeholders and C-suite level executives resulting in successful senior-level business relationships.-Day-to-day responsibilities included scheduling time allocation for Internal Creative Team to ensure on-time and budget within scope.-Supported third-party vendor relationships for translating assets to Spanish, French, Italian, German, Japanese, Korean, and Traditional Mandarin-Chinese. Included cataloging and updating archives which led to initial exposure to Eloqua. Show less

  • Associate Project Manager

    Dec 2016 - Aug 2017

  • Corporate Project Management Intern

    Sept 2016 - Dec 2016
• 

  Alcove Boston

  Sept 2018 - Mar 2019

  Manager

  -Initiated, managed, and maintained third-party relationships with neighborhood establishments/brands including TD Garden, Boston Bruins, Boston Celtics, TripAdvisor, Converse, Related Beal, and Boston Harbor Alliance.-Managed a team of 15+ Front-of-House service staff including scheduling, training, feedback, and further career development resulting in the successful opening of a new high-energy, fast-paced restaurant environment.-Assisted with the triage of inbound emails from general client inquiries via the host team. Created, executed, and delivered a new team manual and training program focused on client success, operational best practices, and product knowledge. Improved morale/staff accountability.-Point-person for technological troubleshooting and asset management of 3rd party delivery apps, Point-of-Sales System, Sonos Sound System, custom lighting control, and office equipment.-Organized, processed, and archived Front-of-House and Back-of-House invoices using Basecamp, Excel, Google Drive. Show less

• 

  Suitsupply

  May 2019 - Aug 2021

  Director Of Food And Beverage

  Developed organizational analysis/reporting process to target most significant overhead costs. Needed to record, analyze, and track KPIs weekly/monthly/yearly. Resulted in 45% decrease in business functionality costs. Created internal rebranding campaign to improve staff cohesion and revenue. Required vision setting, initiative, listening, updates to staff, and training. Led to 71% increase in net sales and average daily sales transactions of 3x within the first year of employment.

• 

  The Molasses Flood

  Aug 2021 - Sept 2023

  Studio Operations Manager

  Led administration and travel logistics and event management. Requires budgeting, contracting, data analysis, reporting, and audits, asset management, collaboration with executive leadership to team leaders, acting as a liaison ensuring key objectives and expectations are met. Led $1.4MM office relocation in support of organizational growth plans. Required project plan, communication/collaboration with leadership, IT architects/designers/property managers, and contractors. Achieved CEO's vision, on-time move-in and 5% differential over and under budget. Show less

• 

  CD PROJEKT RED

  Sept 2023 - now

  Studio Operations Manager - North America

  Lead administration, travel logistics, and event management. Requires budgeting, contracting, data analysis, reporting, audits, asset management, collaboration with executive leadership to team leaders, acting as a liaison ensuring expansion goals and objectives are met. Created international travel operations process to reduce costs/ensure high satisfaction, supporting 23% increase in corporate travel. Required team collaboration, journey mapping, budget analysis, SAP implementation, data hub, and reporting tool. Led to meeting budget goals/high employee satisfaction. Created enterprise-wide administrative request process to reduce remediation time. Required optimal workflow research, stakeholder collaboration, developing centralized data hub, JIRA-based ticketing, and reporting process and roll out. Remediation time reduced from 14 to 3 days. Show less