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Donna Knox

Customer Service Supervisor

521 followers

Aberdour, Scotland, United Kingdom

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Timeline
About me
Office Manager at DEANESTOR SCOTLAND LIMITED
Education
- Summerhill Academy
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- Summer hill Academy
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Experience
- Mercury Communications
  Jan 1988 - Jan 1995
  Customer Service Supervisor
- ESA McIntosh / Havelock Europa
  Jan 1998 - Feb 2018
  •To provide excellent and accurate administrative / reporting / forecasting skills and the ability to crystallise sales opportunities and market intelligence at an early stage for sales management•To ensure all sales operational support tasks are carried out effectively, on time, and within KPI measurement•To lead and manage direct reports and adhere to Business Process, management standards and procedures•To ensure sales are maximised through quotation follow up channels and in line with company targets•To measure and report on customer trend analysis ensuring post occupancy and customer service questionnaires feedback is monitored and acted upon Show less
  - Digital Marketing & ECommerce Manager.
    Jan 2016 - Feb 2018
  - Customer Service Manager
    Jan 1998 - Dec 2016
- Nadeen School, Bahrain.
  Mar 2018 - Nov 2018
  Teaching Assistant
  To assist in the educational and social development of children at Nadeen School under the direction and guidance of the class teacher
- Career Break
  Nov 2018 - Dec 2018
  Full Time Carer for my Husband
  Enforced career break due to my husbands health
- DEANESTOR SCOTLAND LIMITED
  Feb 2019 - now
  Office Manager
Licenses & Certifications
- Cache Level 3 Award in Supporting Teaching and Learning
  The Teaching Assistant College
  Jan 2019
- NSPCC Safeguarding Children and Young People
  NSPCC Scotland
  May 2018