Rawlings Chidi MHA, MPH, OD

Experience

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  First Opticians Ltd

  Nov 2011 - Nov 2013

  Optometrist/Practice Manager

   Achieved a 15-20% increase in monthly sales through proactive patient education and targeted promotions, resulting in a significant boost in overall revenue. Conducted comprehensive eye exams, diagnosed visual conditions, prescribed eyewear, and managed ocular diseases under established protocols. Provided mentorship and conducted coaching sessions for interns and new hires, ensuring adherence to office procedures and promoting best practices. Partnered with the marketing team to elevate brand visibility and drive patient engagement. Show less

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  Grupo Unicomer / Unicomer Group

  Jun 2016 - Jun 2020

   Conducted over 300 eye examinations monthly, achieving a 70% prescription conversion rate, which contributed to a significant increase in branch revenue. Developed and implemented sales training programs, leading to an 84.5% increase in monthly sales and enhancing overall staff performance. Mentored and trained staff, fostering a supportive and high-performing team culture. Oversaw daily branch operations, including appointment scheduling, insurance verification, and patient service delivery, achieving a 25% increase in patient retention. Show less  Developed and implemented training programs that equipped staff with skills to effectively convert prescriptions into sales, leading to a 25% increase in monthly sales performance. Led marketing and community outreach initiatives, increasing clinic visibility and attracting new patients. Managed end-to-end clinic operations, including staff scheduling, inventory management, and patient services, ensuring seamless practice functionality. Performed comprehensive eye exams, diagnostic tests, and vision assessments, resulting in 90% patient satisfaction. Streamlined administrative processes to improve workflow efficiency, reducing patient wait times by 20%. Show less

  • Optometrist/Branch Manager at Courts Optical

    Nov 2018 - Jun 2020

  • Optometrist/Branch Manager at Courts Optical

    Jun 2016 - Nov 2018
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  North Kansas City Hospital

  Mar 2024 - now

   Collaborating with cross-functional teams to enhance patient retention and reduce the rate of patients leaving without being seen (LWBS) by 98% in the Emergency Department. Ongoing optimization of patient registration workflows, continuously enhancing customer satisfaction, and driving a 20% monthly increase in patient volume through streamlined admission processes. Driving a 10% monthly increase in copay collections by implementing precise pre-registration, prior authorization, and insurance verification processes. Optimizing bed control and patient placement systems to ensure seamless hospital operations and reduce patient wait times. Show less  Collaborated with the Trauma team and Trauma Surgeons on a process improvement initiative to develop, optimize, and implement a comprehensive hip fracture pathway. Streamlined care delivery by improving coordination between departments, reducing treatment delays, and standardizing best practices for orthopedic patients. Enhanced the trauma-ortho program’s efficiency and quality, directly contributing to better patient outcomes Led data analysis and reporting efforts, directly contributing to the implementation of key quality improvement measures, enhancing patient outcomes and operational efficiency. Participated in hospital management meetings, gaining in-depth knowledge of strategic business decision-making processes and diverse leadership methodologies within the healthcare environment. Show less

  • Patient Access Specialist

    Dec 2022 - now

  • Healthcare Administrative Intern

    Mar 2024 - May 2024