Salman Hafiz

Experience

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  SMSA Express Transportation Co. Licensee of Federal Express Corp.

  Feb 2006 - Jan 2009

  Branch Manager

  Customer Experience with their interests Products specialist Creating reports of Manifest Filling Airwaybills for customers from all over the world Solving Customer Issues contacting with different departments to assure perfect solution and customer satisfaction

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  Zain KSA

  Feb 2009 - Mar 2024

  Master's in Business Administration , Worked as Area Manager at Zain Saudi Arabia , Area Manager , Sales Manager , Vendor Specialist , Business Development , Caring Customers Experience , Marketing Strategy Expert , Team Leader , Team training and coaching expert Multi language speaker , IT specialist , Quality Management , Risk Management , Project Management , Marketing strategy management Internal communication expert , Generating financial reports , Target Achieving specialist , Employee Evaluation , KPI , yearly Reports , Business to Business Specialist Show less Sharing partners Revenue, their costs, what their strategy toward the company, - Calculate partners requirements, their needs, meet with financial team and marketing team to provide and complete requests - Meet with Partners, knowing their strategy, maintain their relations with us, - Find new partners to expand the business, get more income and make big share from the market - share Company's vision to them, share the value of the company to them, company full strategy and what required from them - Planning, directing strategy with guidelines and procedures, to ensure the income and increase the productivity Show less

  • Sales Manager

    May 2015 - Mar 2024

  • Managing Partner

    May 2015 - Mar 2024

  • Sales Support Specialist

    May 2015 - Mar 2024

  • Retail Sales Manager

    Mar 2015 - Dec 2023

  • Flagship Manager

    Jan 2015 - Dec 2023

  • Flagship supervisor

    Jan 2011 - Feb 2015

  • Customer Service Consultant

    Feb 2009 - Mar 2011
• 

  Zain

  May 2015 - Apr 2024

  Managing Main Office with Showroom , and Kiosks Leading whole Flagship Team with Supervisors and coordinators and sales consultants Creating Reports of Daily , monthly , Yearly KPIs Achieving Monthly and Yearly Targets Dealing With various Departments to assure solutions for customers Creating Reports of branches revenue Customer Satisfaction and ExperienceBuilding Team with professional Sales and Retail and customer satisfaction skills - Maintain clients' accounts, Numbers, Contracts, dealing with them to ensure their sustain and under control , solving their Issues - Improving their services, manage their requirements and needs - Give importance to all customers, feel them important and valuable

  • Sales Manager

    May 2015 - Apr 2024

  • Retention Specialist

    May 2015 - Apr 2024
• 

  Amazon

  May 2024 - Dec 2024

  Warehouse Supervisor

  Managing Warehouse , Managing sorting department , superviaing the team to organize shipments