Billy Otieno

Experience

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  Campofrio Safaris

  Jan 2011 - Jan 2014

  Web Developer

  Key Responsibility. Writing efficient code. Creating websites/a website using standard HTML/CSS practices. Working closely with web designers and programmers to produce the website. Constant communication with other colleagues in the business to develop and deploy their content – and ensuring there is a clear establishment of what can be created within what timeframe. Researching different software programs, maintaining software documentation. Implementing contingency plans in case the website goes down. Maintaining and expanding/enhancing the website once built. Managing a team might also be part of the job role Show less

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  Novacom Systems Limited

  Jun 2014 - Apr 2016

  Software Consultant | Oracle Micros RES 3700/ Simphony Point of Sale Solution Engineer Specialist

  Key Responsibilities:• Responsible for Installation and configuration of Oracle Micros RES 3700 and Oracle Micros Simphony Point of Sale system at Hotel Sites as per clients’ specifications.• Opening Team Member for the following Properties that opened with Oracle Micros Point of Sale. Hilton Nairobi, Gelian Hotel, Panari Hotel, Golden Tulip Nairobi, KFC Kenya, Ocean Basket, Urban Eatery, Sawela Lodges, News Café, Elysian Resort, Milan Bar and Restaurant.• Responsible for Training/ Supporting Oracle Micros Point of Sale end-users at the installed sites.• Modify computer database and related reports and documentation as required to further prepare and ready the customer’s system for installation.• Consult with customers to determine and review hardware, software, or system functional specifications.• Lead in large/complex system installations as required and field/in-house activities to maintain a high-level of knowledge on assigned products.• Stage /prepare Customers equipment’s for installation.• Conduct End-user staff and/or management training to ensure a smooth installation process and minimize post-installation support requirements.• Provide “live” support coverage at Customers sites on and after the system “live” date as budgeted and required by the Customer to ensure a smooth transition to their new system and minimize post-installation support requirements. Key Achievement:. As L2 support I was able to archive 20% ticket closure rate. Just 3 months after joining the company I was able to implement software deployment and training projects Show less

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  Mustek East Africa Limited

  May 2016 - Apr 2018

  Technical Support | GAAP POS Specialist | ABBYY FlexCapture Specialist | System Administrator

  Key Responsibilities:• Perform troubleshooting, archiving, and back-up of server applications.• Manage inventory of software licenses, software applications, hardware components, and IT supplies.• Set up and configure computers for new users.• Assist in equipment set-up and software installation & updates.• User administration (setup and maintaining domain account)• Administering user mailboxes in Nairobi office G suite organization unit.• Conduct daily backups of network files and test on a regular basis.• Liaising with Systems Engineer to configure for and apply system patches and update systems as soon as a new version of OS and application software comes out• Responsible for setting up and technical management of conferencing and collaboration solutions throughout the organization.• Ensure that all systems are installed with an up-to-date version of the enterprise antivirus and ensure prompt detection and cleaning of infected systems.• Monitoring network and systems to improve performance• Attend regular continuing professional education courses to maintain knowledge level.• Organize and implement the firm’s help desk as required by the organization• End-user support and problem resolutionKey Achievement:• Implemented Windows Deployment Service this was to enable technician to perform application deployment on multiple client PC’s which save time and cost by 50%.• Implements Support ticketing system this enabled IT team to track recurring issue • from client and cases raised by clients' ware worked on and feedback given • automatically to client it reduced recurring issues by 30%.• Due to my performance, I was given more responsibility as system administrator • of the company and also a supervisory role for the software team where they had • to consult me before escalating to second level support.Awards. Promoted to System Administrator. Promoted to software team supervisor managing 10 members Show less

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  POSCENTRAL

  Jan 2019 - now

  Technical Consultant

  • Perform troubleshooting, archiving, and back-up of server applications.• Manage inventory of software licenses, software applications, hardware components, and IT supplies.• Set up and configure computers for new users.• Assist in equipment set-up and software installation & updates.• User administration (setup and maintaining domain account)• Administering user mailboxes in Nairobi office G suite organization unit.• Conduct daily backups of network files and test on a regular basis.• Liaising with Systems Engineer to configure for and apply system patches and update systems assoon as a new version of OS and application software comes out• Responsible for setting up and technical management of conferencing and collaboration solutionsthroughout the organization.• Ensure that all systems are installed with an up-to-date version of the enterprise antivirus and ensureprompt detection and cleaning of infected systems.• Monitoring network and systems to improve performance• Attend regular continuing professional education courses to maintain knowledge level.• Organize and implement the firm’s help desk as required by the organization• End-user support and problem resolution Show less