Gemma Hassett

Experience

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  Inns of Court | Barristers’ Chambers

  Jan 2008 - Dec 2008

  Trainee legal practitioner

  Demonstrated proficiency in front desk / administrative duty in a busy legal environment.Duties included: making travel arrangements, maintaining client records, photocopying, email,and inter-chamber memos. Was the front face of the chambers with clients and first point ofcontact over the telephone, whilst adhering to a professional, friendly and positive work ethic.• Demonstrated proficiency in working as part of a legal counsel team, preparing formal legaldocuments, case notes, whilst training as a legal practitioner.• Demonstrated proficiency in providing legal assistance to senior barristers in chambers and incourt. Show less

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  Griffith University

  Mar 2009 - Dec 2011

  Law Tutor

  Provided mentorship and teaching to legal students at Griffith University.• Demonstrated proficiency in maintaining a high level of sensitivity and confidentiality inregards to students needs and subject results.• Demonstrated ability to relate to a diverse range of individuals.• Demonstrated proficiency in maintaining and updating records and files in a consistent manner.• Cultivated a friendly and positive, approachable manner with students.

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  Serco

  Sept 2013 - Jan 2014

  Customer Service Representative

  Inbound customer service representative for Australian taxation office contract• Experienced in taking high volume of calls, relating to tax issues. Advising customers on allqueries, escalating problems, transferring to appropriate departments.• Demonstrated proficiency in multi-tasking – e.g – operating internal intranet system, Worldwide web to assist customer whilst on the phone.• Demonstrated proficiency in following ATO procedure as outlined in call managementprotocols. Show less

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  Australian Health Practitioners Regulation Authority

  Jan 2014 - Mar 2014

  Investigation Support Officer

  Main function of job is to provide high quality administrative support to the InvestigationsTeam ensuring administrative and operational practices and services provided are of the highestquality and underpin and support statutory requirements and standards.• Provide case management coordination and organisation to the team.• Managing records and files including the transfer of files on the finalisation of an investigation3and file/records storage and retrieval, as well as updating and maintaining databases (includingPivotal) to ensure the accuracy, currency and validity of data and information.• Extracting statistical material from databases when required.• Assisting the Investigators with investigation reports as required.• This position also involves customer service including; responding and managing enquiriesfrom notifiers, practitioners, witnesses, and other stakeholders. Show less

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  Magic Memories

  Mar 2014 - Mar 2015

  Photographer

  Main function of job is to take quality photographs of customers and meet and exceed salestargets by selling photographs, up selling and promoting / selling associated products.Ensuring guest experience at the Wheel of Brisbane was amplified by creating customerengagement. Assisting with customer enquiries and POS.Editing of photos in fast paced environment

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  New York Film Academy

  Mar 2015 - Sept 2016

  Student Services Officer
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  Australian College of Rural and Remote Medicine (ACRRM)

  Aug 2021 - Mar 2022

  Assessment Officer
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  Northrup Grumman Australia

  Mar 2022 - now

  International Trade Compliance associate analyst