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Serena Sassine

Serena Sassine

Intern

Followers of Serena Sassine272 followers
location of Serena SassineDoha, Qatar

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  • Timeline

  • About me

    Customer Care Outstations Coordinator at Qatar Airways

  • Education

    • Lebanese American University

      2017 - 2020
      Bachelor of Business Administration - BBA Marketing

    • ESA BUSINESS SCHOOL

      2020 - 2021
      Master's degree International Management

    • ESA BUSINESS SCHOOL

      2021 - 2022
      Master's degree Innovation and Entrepreneurship

  • Experience

    • Wunderman Thompson

      Aug 2022 - Sept 2022
      Intern

      Assisted the client service team in briefs writing, creativeassessment and follow ups on clients' needs anddeliverables.Assisted the business director in research about brandsand consumers performances during new business pitches.Assisted the social media and design team in research fornew trends and ideas for disruptive digital campaigns.

    • FIFA World Cup Qatar 2022

      Oct 2022 - Dec 2022
      Guest Relations Officer

      Attended seminars and training sessions on VIP guestrelationship management (i.e. protocol and seating,ticketing, Ifes, etc..) as part of Qatar2022 GuestManagement Team.Involved in:- VIP/VVIP guests relations by making their journeysmooth, seamless and free of hassle.- Hotline management by assisting guests with all theirinquiries before reaching Qatar and the event.- Event management and PR assistance

    • Saatchi & Saatchi

      Apr 2023 - May 2023
      Account Executive

    • Qatar Airways

      Sept 2023 - now
      Customer Care Outstations Coordinator

  • Licenses & Certifications