
Ashma Agrawal

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About me
Quality & Service Manager | ISO 9001 Lead Auditor | Internal Audit | CSM | PMP | ITIL Certified | CISA Aspirant
Education

Womens College (CHSE), Jharsuguda
1997 - 199910 + 2 Science College and District Topper in +2 board exams
Siksha Niketan (ICSE), Brajrajnagar
1985 - 199710th - ICSE School Topper
National Institute of Technology Rourkela
2000 - 2004Bachelor of Technology (BTech) Computer 1st
Experience

Infosys
Jun 2004 - Nov 2014• Worked as End to End Project and Portfolio Manager.• Managed multiple projects and enhancements in multi-vendor environment. Expertise of handling End to end projects as well.• Managed compliance critical projects with tight timelines and cost.• Developed project plan and managed project resources, financials & status.• Estimation of project sizing (Simple Medium Complex method, Function Point method)• Created project timelines, allocated resources and scheduled deliverables.• Managed Project Risks, Issues and Change requests• Client communication, coordination & Status Reporting• Conducted internal project audits within the portfolio and supported client audits.• Coordinate with different business groups for requirements and efforts.• Track the system through from planning to rollout phase. • Responsible for end to end management of resources, including selection, performance appraisal and goal settings.• Handled account level financial forecasts/projections.• Responsible for account level billing confirmations, invoice generation & reconciliation.• Expertise in Infosys and Client based project management Tools Show less • Expertise in Project Management, Portfolio management & financial tracking, Estimations, Vendor management. Proficient in Project communication, Risk Management, Status reporting & effectively driving meetings & workshops.• Responsible for end to end management of resources, including selection, performance appraisal and goal settings.• Proficient in handling account level billing and finance forecasts/projections, billing confirmations, invoice generation & reconciliation. • Exposure to all project life cycles (Definition to Warranty support) and various types of development and testing projects. Comfortable with both AGILE as well as Waterfall methodology and associated processes. Show less
Project Manager for American Express
Oct 2006 - Nov 2014Technology Lead
Jun 2004 - Nov 2014

Accenture
Nov 2014 - Apr 2019Project ManagerWorking as Project Manager for a leading banking instiution of Europe

Emirates NBD
Apr 2019 - nowQuality Services Manager
Licenses & Certifications

ISO 9001 Lead Auditor - Quality Certification
ISO - International Organization for StandardizationSept 2020
ISO 27001 Foundation - Information Security Certification
ISO - International Organization for Standardization
ITIL
ITIL Foundation Certification Training Level
CSM: Certified Scrum Master
Scrum AllianceApr 2018- View certificate

PMP: Project Management Professional
Project Management InstituteDec 2014
Languages
- enEnglish
- hiHindi
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