Paula Hoekstra, MPH

Experience

• 

  NYC Department of Health and Mental Hygiene

  May 2010 - Aug 2011

  Intern, Environmental and Occupational Disease Epidemiology

  •Assisted in the design and circulation of NYC advertising campaign to reduce sugary beverage consumption •Educated the public about environmental and home health risks using the departmental hotline•Collected and analyzed data regarding food-borne illness and lead poisoning•Researched the evidence base for public health messaging to be used on the department website

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  Massachusetts General Hospital

  May 2014 - Aug 2014

  Administrative Intern

  •Analyzed data from outpatient programs to identify significant time and cost savings •Identified and addressed operational bottlenecks in the nursing process flow •Drafted business proposals bidding the expansion of departmental units to accommodate increased patient volume from the ACA

• 

  Yale New Haven Health System

  Sept 2014 - Dec 2014

  Administrative Intern, Clinical Integration and Population Health

  • Streamlined data from Conifer and EPIC into strategic initiatives to increase participation in shared medical appointments • Consolidated program goals and tactics for the departmental business plan • Created a database of home health agencies for clinical integration efforts• Conducted a literature review on the relationship between self reported health and expenditures

• 

  Northwestern Memorial Hospital

  Jul 2015 - Apr 2017

  Program Lead, Employee Health

  •Implemented a retractable sharps initiative that decreased targeted injuries by 57%•Monitored and analyzed complex employee health data sets to develop strategies for safety enhancement •Served as a key safety and regulatory resource by developing relationships with diverse tiers of departments and staffing levels across the organization•Presented employee safety data and initiatives at executive leadership huddles, new employee orientation, hospital-wide committees and councils, and departmental safety huddles Show less

• 

  La Rabida Children's Hospital

  Apr 2017 - Jan 2020

  Project Manager

  • Collaborated with C-Suite executives to develop projects that improve patient care access and value • Coordinated with internal and external stakeholders to ensure timely and cost-effective completion of strategic projects to meet financial and operational goals• Analysed regulatory changes to state-sponsored insurance programs and produced corresponding proposals for programmes to drive care value and coordination• Created operational dashboards reflecting clinical productivity and revenue cycle metrics and presented key statistics to hospital executive team Show less

• 

  Guy's and St Thomas'​ NHS Foundation Trust

  Feb 2020 - now

  • Executed programme delivery for data workstreams across the trust in conjunction with the EPIC EHR implementation• Facilitated timely programme launch and reduced disruptions to trust income and reporting through project management tools including action logs, risk registers, and RACI frameworks• Created visual guides to transformed data structures and developed a comprehensive overview of data access and training needs post go-live - including GSTT's adoption of the NHSE National Competency Framework• Communicated programme updates with multidisciplinary analytic stakeholders across the trust and designed supporting documentation and SOPs Show less • Spearheaded the development of a programme management office to provide analytical support and data education to clinical and operational project teams across the trust• Designed and implemented ‘Data for Improvement’ courses to educate colleagues to using data and analytic tools to drive improvement and data literacy across directorates• Managed analytic projects across the trust to collate and visualize data with the goals of improving patient outcomes and internal analytic capability Show less • Provided data analysis and project management support to transformation and improvement initiatives around patient outcomes, operational flow, sustainability, and care value• Collected, collated, transformed and visualized patient and staff vaccination data for the COVID-19 vaccination programme• Utilised SQL and PowerBI to build and visualize data sets to create clinical dashboards which provided real time insights into patient cohorts to improve care plans and reduce in hospital acquired infections Show less

  • Senior Analytic Manager | Operational Productivity Unit

    Jul 2022 - now

  • Programme Delivery Manager | Informatics

    Jul 2023 - Mar 2024

  • Programme Manager | Faculty of Analytics

    Oct 2021 - Jul 2022

  • Senior Transformation Change Analyst

    Feb 2020 - Oct 2021