Glen Blake

Experience

• 

  IBM

  Jan 1990 - Jan 1994

  Operator/Shift Leader

  Worked on the new ICMS system running on IBM AS/400 systems.

• 

  CSR

  Feb 1995 - Apr 1997

  IT Operations

  Provided administration and support for IBM AS/400 systems running the BPCS ERP solution.

• 

  United Distillers

  Apr 1997 - Sept 1998

  Network Analyst

  Provided technical support for all company networks, Windows systems, and workstations

• 

  McDonald's Corporation

  Oct 1998 - Jun 1999

  Systems Support Contractor

  Provided 2nd level technical hardware and software support for all company Windows systems and workstations.

• 

  Van Leer Australia Ltd

  Jul 1999 - Dec 1999

  Contract Systems Analyst

  Provided first-level Helpdesk support for company sites around Australia.

• 

  SSA Global

  Feb 2000 - Aug 2004

  Technical Consultant

  Provided customer technical support for the BPCS ERP solution, covering the Asia, Pacific, and Japan region.

• 

  GWA International Limited

  Aug 2004 - Sept 2005

  Data Centre Manager

  Managed and supported a newly designed Data Centre, utilizing the IBM iSeries system to run all IT functions of GWA with the MOVEX ERP solution.

• 

  Eaton Corporation

  Sept 2005 - Dec 2005

  IT Support Contractor

  Managed and implemented the migration from Lotus Notes to Microsoft Exchange.Provided IT operational systems administration and technical support.

• 

  Gen-i New Zealand

  Jan 2006 - Mar 2007

  ISeries Administrator

  Provided IBM iSeries administration & support to companies outsourcing to Gen-i.

• 

  Dunollie Hotel

  Mar 2007 - Jan 2009

  Owner/Operator

  Owned and operated the Dunollie Hotel on the West Coast of New Zealand.

• 

  Tai Poutini Polytechnic

  Mar 2007 - Dec 2008

  Computer Tutor

  Tutored various computing subjects as part of the Adult Education (ACE) program.

• 

  Gen-i

  Mar 2009 - Sept 2009

  Systems Support Engineer

  Provided after-hours multi-systems support to multiple companies outsourcing to Gen-i

• 

  Christchurch City Council

  Jan 2010 - Aug 2011

  IM&CT Contractor

  Delivered first-level support for software applications & hardware issues across multiple council business units and for elected council members.Contributed to a swift IT support response during the 2011 Christchurch earthquake crisis, based at the Christchurch Art Gallery for 3 months.

• 

  Foodstuffs (South Island) Ltd

  Aug 2011 - Mar 2022

  Led and developed a 24/7 operations team, including 3 in-house staff and a large third-party vendor for after-hours, to ensure seamless system operation management, support, and monitoring across complex critical hybrid environments. Responsibilities included system health checks, access & informational security reviews, maintenance planning & scheduling, regularly reviewing documentation for operational processes, directing weekly change meetings, and publishing weekly and monthly reports on system availability for management and organisation consumption. Show less

  • IT Operations Manager

    Dec 2017 - Mar 2022

  • IT Operations Supervisor

    Aug 2011 - Dec 2017
• 

  Verizon Connect

  Mar 2022 - Dec 2024

  Incident & Problem Manager

  Spearhead Incident Management for the APAC region and time zone as part of the Global Service Delivery team, overseeing a remote-based team of Incident Managers supporting customers using SaaS telematics fleet asset management & tracking solutions. Directed critical incident response, leading virtual & in-house ‘war rooms’, effectively allocating resources, providing timely updates, tracking problem resolution progress, and minimising customer service disruptions to ensure seamless operations and high customer satisfaction. Show less