Kate Cassels

Kate Cassels

Founder, Owner & Operator

Followers of Kate Cassels56 followers
location of Kate CasselsBerlin, Maryland, United States

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  • Timeline

  • About me

    Operations Manager with strong expertise in customer service, attention to detail, multi tasking, composure under pressure, creativity, patience and determination.

  • Education

    • Savannah College of Art and Design

      2006 - 2009
      Bachelor of Fine Arts - BFA Fiber, Textile and Weaving Arts
  • Experience

    • Scratch Bakeshop

      Jan 2013 - Nov 2019
      Founder, Owner & Operator

      • Creator, founder and operator of a boutique bakery specializing in artistic, allergen friendly occasion desserts• Recruitment, hiring, retention, and firing of all employees• Management of retail staff and services including detailed order taking and transactions, customer disputes and problem solving, scheduling• Management of kitchen staff overseeing production of large scale recipes and final execution of large, intricate orders• Branding and marketing for print and social media• Lead cake designer and baker• Plan, coordinate & execute substantial orders with delivery & setup• Maintaining client relations and understanding their needs throughout the ordering process• Merchandising of clothing and locally sourced items that contributed to our brand• Menu coordination and planning• Payroll services, bookkeeping, order taking responsibilities Show less

    • Community Table

      Nov 2019 - Jun 2023
      Creative Director

      Create a unique dining experience with artful decor, thoughtful food and beverage menu, community donation element.

    • Root Catering & Kin Event Space

      Nov 2019 - now

      • Recruit potential employees• Facilitate employee onboard process• Create and maintain employee schedules across both companies• Facilitate payroll disbursement for 30+ employees weekly• Implement incentive programs for employees• Assist in planning and executing yearly staff kickoff event• Maintain a working relationship with vendors and venues• Create client proposals• Understand complex needs of different events and clients• Design and organize event details such as timeline, menu, beverage, floor plan, guest list• Client account management• Generate over $100k/year in sales by engaging in warm leads• Manage event calendar for both companies • Anticipate and plan for different possible scenarios• Communicate effectively with clients, vendors and staff• Develop curated events such as community dinners, craft markets• Maintain social media accounts for Kin Event Space & Root Catering including photography and video, managing inbox and comment sections Show less

      • Human Resources & Operations Manager

        Jan 2022 - now
      • Social Media Manager

        Nov 2019 - now
    • Kin Event Space

      Mar 2020 - Apr 2022
      Event Manager

      • Maintain a working relationship with vendors and venues• Understand complex needs of different events and clients• Design and organize event details such as timeline, menu, beverage, floor plan, guest list• Delegate event planning tasks to other staff members where necessary• Coordinate event entertainment, including music, performers, & guest speakers• Anticipate and plan for different possible scenarios

    • Sobo

      Feb 2021 - now
      Small Business Owner

      Lost and found textiles and fabrics are sewn into wearable, heritage goods. sobo is a conscientious clothier. Fast fashion is the second largest contributor to water pollution in the world. 5% of all sales go to global water conservation to help create a better future.

  • Licenses & Certifications

    • Certificate of Completion - Human Resources

      WOR-WIC COMMUNITY COLLEGE FOUNDATION
      Oct 2023
    • Certificate in Human Resource Management

      HRCI
    • Connecteam Expert

      Connecteam
      Sept 2025
      View certificate certificate