Experience

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  Adelphia cable

  Oct 2003 - Apr 2004

  Customer service representative
• 

  Adelphia cable

  Aug 2004 - Aug 2006

  Hsi coordinator
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  Time warner cable

  Aug 2006 - Jan 2017

  • Provides service monitoring, assurance and reliability for transport and backbone network.• Executes documented actions in a technical area, including integration, configuration and validation.• Solve technical problems escalated by lower level technical employees by identifying and executing documented processes and procedures or by applying technical expertise to undocumented situations. • Collaborate with cross functional teams to resolve internal and external customer issues and can effectively communicate status related to such collaboration.• Responsible for configuration and support of system components based on specific established requirements. Show less • Responsible for initial provisioning, test and turn-up of any new cell-tower and Ethernet services. • Provide primary fault isolation and dispatching to fix agents. • Monitor the health of the cell towers, CMTS devices, headend, hub, VOD service group utilizations, Eventrack ticket queue, and weather system. • Interface with various groups, primarily the TAC, GNOC and regional/division dispatch teams to resolve issues found. • Utilize various network tools including but not limited to: Alcatel 5620 SAM, QT600, Netcool, Alcatel INC, Unified, NYROC, Remedy Eventrack, Granite and other tool suites. • Use the network monitoring tools to ensure that problem repairs are reliable and complete by monitoring after the fix agent is done. Show less

  • Network Engineer II

    Jul 2015 - Jan 2017

  • Engineer, NOC - Transport

    Sept 2013 - Jul 2015

  • RNOC Analyst II

    Apr 2012 - Sept 2013

  • Supervisor, TOC

    Nov 2009 - May 2012

  • DNOC Technician

    Sept 2007 - Nov 2009

  • RNOC Technician

    Aug 2006 - Sept 2007
• 

  Itt technical institute

  Mar 2015 - Sept 2016

  Adjunct instructor - networking
• 

  Virginia college

  Oct 2016 - Mar 2018

  Adjunct instructor - networking
• 

  Spectrum enterprise

  Jan 2017 - now

  • Manager Network Engineering

    May 2021 - now

  • Sr. Network Engineer

    Jun 2018 - May 2021

  • Network Engineer 3

    Jan 2017 - Jun 2018