Experience

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  Epoch properties

  Jan 1998 - Jan 2000

  Leasing manager
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  Simpson housing

  Jan 2000 - Jan 2003

  Bookkeeper
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  Archstone

  Jan 2003 - Jan 2005

  Area manager
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  Level one, llc

  Jan 2006 - Jan 2007

  Trainer - previous position

  Responsible for on boarding of Marketing Associates for the Contact CenterProvided industry specific and continued training targeted to improve key performance indicatorsDeveloped and maintained first training guide for Contact Center and Client Services

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  Level one, llc

  Jun 2007 - Jan 2012

  Senior account manager

  Responsible for all technical and client facing aspects of successfully implementing new clients including several entire 100 + community portfoliosEstablished and maintained key client relationshipsMaintained account base of strategic accounts including product support, quality assurance, and technical aspectsProduced custom client facing training materialCustomer base consisted of all top 20 clients (UDR, Morgan Properties, Archstone, Windsor, & others)

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  Realpage, inc.

  Jan 2012 - Mar 2017

  Managed a team of Product Implementation Consultants, including Manila resource, responsible for all aspects of implementing new Contact Center customers for all core products and additional servicesTrained all 5 reps during initial transition into new role and 4 as new hires and responsible for continued development of team’s technical skillsetsDeveloped SalesForce console for support and implementation teams and managed general SalesForce administrative tasks SME for RealPage sales teams and assists accounting and sales with sales order forms, deal desk price approvals, and SalesForce contractsResponsible for quality assurance prior to release to the customer and ensures appropriate hand-offs and communication with Engagement Managers, Consultants and Account ManagementIdentified, communicated, and assist development with resolution and enhancements to workflow, scripts, or system defects including scheduled releasesHandled customer escalations, complex technical setups, and acted as project manager for large rollouts Provided ACV, forecasting, and backlog reporting to Service Operations for analysis and global distribution Show less Supported sales team pre and post sale including multi product customer demonstrationsSME for Client Success/Solution Engineer teamsPrepared custom reports including Client Business ReviewsDesigned and managed delivery of mass client communicationsParticipated in quality assurance of product enhancementsServed as liaison for client, IT, and Implementation/Account Management teamsResponsible for onboarding of Implementation Consultants and Account ManagersCreated and maintained internal and external training materialDesigned client facing E-Learning curriculum with RealPage OnDemand team Show less

  • Senior Implementation Manager

    Nov 2014 - Mar 2017

  • Product Implementation Manager

    Dec 2013 - Nov 2014

  • Strategic Solutions Consultant

    Jan 2012 - Dec 2013
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  Northwood ravin

  Apr 2017 - Jun 2018

  Senior operations director

  Managed support, training, and compliance teams for property management, development, and construction departmentsPersonally implemented all new products for new construction and acquisitions (averaged 2 to 3 sites/month)Audited existing systems to identify and correct inconsistencies and setting errorsRolled out multiple new products portfolio wide including CRM, lead tracking, mobile facilities, and payment terminals for parking garagesConducted billing audit which resulted in an initial portfolio savings of $187KSpecial projects - parking garage payment systems, POS and training platform for private resident bar, AMEX billing,technical amenity services including ride share, onsite market, & pillow/air bnb program Show less

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  Inmar intelligence

  Mar 2019 - May 2020

  Senior salesforce manager

  Led team of admins, analysts, & developers as well as multiple 3rd party contractors & consultants responsible for maintaining & supporting 1200 user SFDC org including support, training, integrations, & acquisition migrationsManaged agile release process including leading sprints, maintaining & prioritizing 12 & 24 month backlog as well as interdepartmental & executive communicationsIntroduced several tools to automate & streamline team tasks including ZenDesk, elearning platform (WorkDay) for end users & new hires, & in-app guidance (SFDC)Completed 5 org migrations (3 SFDC & 2 Dynamics) consisting of sales, service, & marketing including managing UAT, change management, & trainingManaged following implementations - classic to lightning conversion, CPQ, RevPro, transition from Novatus to Conga Contracts, Oracle product & account integrations, Marketo to Pardot transitionOn-boarded all call center, client support, & operations teams for 27 product groups onto Service Cloud eliminating multiple (nonintegrated) systems, redundancies, & manual processes Show less

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  Zillow

  Sept 2021 - now

  Smb, rentals listing support