Experience

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  Walmart

  Jun 2011 - Jun 2015

  Inventory manager

  • Used handheld scanning device for asset management on all store merchandise to help net a profit of $100,000 a day.• Maintained and Operated Power Level Equipment daily such as Pallet jacks, Power pallets jackets and forklifts. • Assisted teammates on scanning daily quota count of 60 cases of merchandise an hour.

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  Year up

  Mar 2015 - Jan 2016

  Student

  Completed a one-year intensive technical and professional skills training program that included an opportunity of internship within a major corporation. Enrolled in 6 months of coursework in the subject of technology, including; comprehensive hardware and software components, business communications, and professional skills.

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  Kaiser permanente

  Jul 2015 - Mar 2019

  Desktop support technician| sme

  • Diagnose and troubleshoot end-user’s complex issues related to hardware and/or software concerns. • Maintain high-level customer satisfaction as well as sustaining exceptional Service level agreement. • Image and configure laptops, desktops, iPhone and iPad devices. • Create template for imaging workstation PCs for deployment.• Document incident and work order ticket reports using the Remedy application.ACCOMPLISHMENTS:• Held a major team role in the deployment of the Georgia Contact Center workstation PCs.• Instrumental in setting up the computer workstations and users for a new department.• Received senior management recognition for assisting with the technical build of multiple interactive stations for a large scale vendor Call Center project.• Acknowledged by management as Contact Center Software SME• Earned Bomgar Certification Show less

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  Cricket wireless

  Apr 2020 - Feb 2021

  Help desk technician
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  Quicken loans

  Feb 2021 - May 2021

  Communication support specialist
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  Rocket central

  Mar 2021 - Jul 2022

  Communication support specialist
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  R1 rcm

  Jul 2022 - now

  Enterprise it spec ii