Experience

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  Re/max

  Jan 1992 - Jan 1994

  Licensed assitant
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  George hyland

  Jan 1998 - Dec 2018

  Technician, consultant

  • Building & troubleshooting networks and computers for home and small office • Assembling & upgrading computers • Installation of software, hardware and operating systems

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  Convergys

  Apr 2000 - Oct 2000

  Internet help desk support

  Taima Corporation (now Convergys)Internet help desk Ottawa, Ontario 2430 Don Reid1st level technical support • Solving customers computer problems over the phone• Troubleshooting software issues• Customer service

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  Sweda

  Aug 2000 - Oct 2000

  Network / computer technician

  Networking: troubleshooting, installation and maintenance.Running diagnostics and cleaning computer components.Repairing / cleaning printers, PC’s, scanner’s.Assisting in the Rollout of the computer network for new grocerie stores

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  Pt

  Oct 2000 - Feb 2014

  Signaling (telecom) field engineer

  On site field services for customers using our Signaling System No. 7 (SS7), SIP or Diameter solutions which includes but not limited to:- Project Management of wireless and wireline telecom installations- Hardware and Software Installation onsite- Delivery of Professional Training - Creation and Performance of live product Demos- Field trials- Provisioning and implementation assistance for customers onsite or remote- Upgrades of five 9's live Telco systems onsite or remotely- Planning and writing Method of procedures Show less

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  Sonus

  Feb 2014 - Jun 2015

  Principal field support engineer

  On site field services for customers using our Signaling System No. 7 (SS7), SIP or Diameter solutions which includes but not limited to:- Project Management of Greenfield or replacement/integration of wireless and wire-line telecom installations of STP's and DSC's (DEA/DRA), SMS Defense, MNP/LNP- Managing local teams onsite for hardware and Software Installation.- Delivery of Professional Training- Creation and Performance of live product Demos- Field trials or Proof of Concept- Upgrades of five 9's live Telecom systems onsite or remotely- Provisioning and implementation assistance for customers onsite or remote- Onsite Acceptance and or Network validation verification- Designing, planning and writing Method of procedures- Data migration and translation of existing third party vendor STP's into new Sonus STP's.- Expert in depth knowledge of all 4 SIGTRAN protocols: M2UA, M2PA, M3UA and SUA- Expert in depth knowledge of all transport layers: T1, E1, J1, V.35, Annex A T1/E1, ATM Show less

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  Netnumber

  Jun 2015 - Sept 2016

  Senior integration engineer

  On site field services installing Centralized Signaling and Routing Control (CSRC) solutions for fixed and Mobile Telecom providers using Signaling System No. 7 (SS7), SIP, and/or Diameter which includes but not limited to:- Project Management of Greenfield or replacement/integration of wireless and wire-line telecom installations of STP's,SG's, DSC(DEA/DRA), IWF, ENUM/DNS, LNP/MNP, IN, HLR/HSS, UT-Proxy.- Managing local teams onsite for hardware and Software Installation.- Delivery of Professional Training- Creation and Performance of live product Demos for Presales.- Field trials or Proof of Concept- Upgrades of five 9's live Telecom systems onsite or remotely- Provisioning and implementation assistance for customers onsite or remote- Onsite Acceptance and or Network validation verification- Designing, planning and writing Method of procedures- Data migration and translation of existing third party vendor STP's into new Netnumber STP's. Show less

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  Titan.ium platform, llc

  Oct 2016 - May 2024

  Technical solutions architect

  Technical Solutions Architect (TSA)Pre-Sales services of Centralized Signaling and Routing Control (CSRC) solutions for fixed and Mobile Telecom providers using Signaling System No. 7 (SS7), SIP, Diameter and IMS core (3G,4G,5G) which includes but not limited to:- Assisting sales in technical discussions with customers - Demo the 3G,4G,5G platforms live for customers both onsite and remote.- Execute Proof of Concepts (POC) and workshops with customers onsite for the TITAN software including STP, IN-SCP, 5G-SCP, BSF, SEPP, MNP/LNP, DSC(DEA/DRA), SIP, UT-Proxy,Nuisance Call Filtering, Universal Call Block,NG911, Least Cost Routing ,CNAM, ENUM/DNS, AAA, HLR, HSS, PCRF, EIR, CRE, BGCF, S-CSCF, I-CSCF, LRF, RDF, CRF- Act as the primary technical liaison between the customer and the company ensuring timely, high quality responses to technical and business related needs and concerns.- Participate in providing feedback to Product Management and Engineering regarding customer functional requirements- Provide information for the Technical Statement of compliance responses for RFPs and RFI's Show less