Mark Robson

Experience

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  World Vision

  Jan 2001 - Jan 2008

  Network Analyst

  Maintenance of server and back office environment, in addition to support of staff (200+), including overseas officers and company directors.•Administration of Active Directory including DNS and DHCP•Administration of VMware ESX Server farm.•Administration of voice management system (Avaya INDeX).•Responsibility for network security, including backup procedure (Backup Exec), virus protection (McAfee ePolicy) and Firewall configuration (Cisco).•Maintenance and administration of Lotus Domino 6 email and databases.•Administration of Payroll Server (KCS K-em).•Support of bespoke database and server (HP-MPE / HP3000).•Provision of helpdesk support working to strict SLA’s Show less

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  JPMorgan Chase

  Mar 2001 - Jun 2001

  Operations Clerk

  Responsibility for analysis of investment information for major client’s portfolios against data held by news agencies.•Investigation into reasons behind any anomalies•Preparation of reports for management in NY head office•Working within a close team to tight deadlines

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  World Vision UK

  Jul 2008 - Nov 2013

  Create, execute and project manage digital initiatives that support offline activity, drive supporter acquisitions, build active digital communities and ensure that World Vision UK utilizes the full potential of the digital platforms.• Management of internal and external production teams to deliver digital projects from start to finish, providing guidance on digital best practice and advising on and working to what is technically viable.• Work alongside Digital Marketing Manager to develop and execute digital strategy, ensuring online objectives align those of the wider organization.• Understand new technologies and evaluate best use of online innovations and trends to identify new opportunities for World Vision, through both traditional digital platforms and social media.• Information architecture and wireframe development to support business requirements.• Work with Design and Editorial team to deliver user experience in line with brand values. Show less Management of online presence for a leading UK NGO across multiple platforms with a focus on conversion and site experience.•Working with stakeholders to understand requirements and deliver effective online solutions in a timely and cost effective manner•Building close working relationships with a range of agencies to ensure engagement in business goals•Analysis of site performance in order to feed into and influence online and wider business strategies•Management of natural and paid for search activities•Constant development of social media presence•Input into design process and creation of ad-hoc graphical assets•Responsibility for training and support internal stakeholders in content management system and other online platforms•Contet population to support online marketing activities•Rapid set up of online campaigns during emergency response in order to maximize media and income opportunities Show less

  • Digital Production Manager / Technical Project Manager

    Jun 2012 - Nov 2013

  • Online Coordinator

    Jul 2008 - Jun 2012
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  Spinbox

  Dec 2013 - Dec 2014

  Digital Project Manager

  Project management of multiple digital projects across a range of sectors using agile project management methodologies. Management responsibility for in house design and development teams to ensure client requirements are understood and ensure delivery of projects on time and within budget.•Implementation of Agile project management methodologies to improve the speed of project delivery and allow responsiveness to client requirements.•Working closely with clients to fully understand and capture work requirements, communicate project progress and identify strategies to help improve their digital engagement with customer base.•Development of project stories, requirements and sprint planning to ensure successful delivery of projects.•Management and mentoring of in-house design and development teams to maintain quality of output and ensure successful delivery of agreed work against project plans. Show less

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  Graymatter Limited

  Dec 2014 - Nov 2015

  Senior Digital Project Manager

  Working as Senior Digital Project Manager leading on a number of key Graymatter accounts including Vauxhall Fleet, Accor hotels group (Mercure, Novotel, Ibis) and the Open University to deliver and develop both online and experiential offerings. Responsibilities include management of both internal, and where appropriate 3rd party design and development resource to ensure projects are delivered on time and to budget and ensure that project deliverables meet client requirements.• Support of the BA function, working collaboratively with clients to ensure projects are correctly scoped and identify / manage project risk• Management of change process, impact analysis and continuous improvement in accordance with ISO 9001:2008 processes• Monitoring of budgetary aspects throughout project life cycle ensure commercial success. Show less

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  Trackit Solutions

  Nov 2015 - Aug 2016

  Project Manager

  Leading the Project Management function to deliver client specific development of DCAM (Data Centre Asset Management) solutions to customers in the IT and Telecoms industry.Utilising a range of Agile and PRINCE2 project management techniques to manage client-specific deliveries and working with clients to fully scope, understand, plan and deliver DCAM services which integrate into existing Infrastructure Management solutions. Managing both internal and external development resource in addition to spearheading an internal programme of continuous improvement for Trackit’s suite of mobile and cloud based Asset Management tools. Show less

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  Ledger Bennett DGA

  Sept 2016 - Sept 2017

  Project Director

  Lead PMO resource on Ledger Bennett’s largest client (B2B EMEA and Global divisions), delivering ad-hoc and nurture campaigns using a range of content to owned and net-new audiences through use of marketing automation technologies.

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  Graymatter Limited

  Oct 2017 - Feb 2021

  Senior Project Manager

  Senior Project Manager across key accounts (Automotive, IT, NFP) with a strong focus on CRM and Marketing Automation, as well as digital development and branding / creative / audio-visual project delivery, using a range of project management styles to ensure the correct level of client engagement whilst ensuring commercial control and managing project risk

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  Bp pulse

  Feb 2021 - Jun 2022

  Digital Product Manager (B2B)

  Leading the digital product strategy for B2B within the UK for bp pulse, and acting as the Centre of Excellence for B2B Digital Product for global roll-out of B2B Fleet EV services for bp. Working both strategically with local and global colleagues to understand market needs to define the digital product roadmap, whilst simultaneously remaining hands-on with the day-to-day delivery (UI/UX, Digital Development) to ensure digital products deliver against the defined strategy.

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  Bp

  Jul 2022 - now

  Working with local commercial teams to understand customer and prospect requirements, observing competitor activity, and analysing sector trends, in this role I am responsible for leading a team of Product Managers and Analysts to define and validate bp pulse’s Global EV Fleet Offer roadmap for bp pulse, and oversee delivery through local teams.

  • CPO UK Lead Product & Launch Manager

    Apr 2024 - now

  • Global Fleet Offer Development Product Manager

    Nov 2022 - Apr 2024

  • UK Fleets Product and Launch Manager

    Jul 2022 - Nov 2022