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Stephen Langdown

Stephen Langdown

Consumer Service Manager

Followers of Stephen Langdown351 followers
location of Stephen LangdownMorpeth, England, United Kingdom

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  • Timeline

  • About me

    Proprietor at PC Repairman

  • Education

    • Gateshead Boys Grammar School

      1962 - 1968

      Activities and Societies: 7 GCSE Passes.

    • Durham University Business School

      1988 - 1989
      Business Start Up Development

  • Experience

    • Michael Parrish Ltd

      Jul 1974 - Dec 1987
      Consumer Service Manager

      Responsible for the installation and repair of a wide range of consumer electronic products. Further responsibility for promoting the highest level of customer care to ensure repeat customer business.

    • XMP Service Ltd

      Jan 1988 - Jun 2006

      Training & controlling Service Engineers and Customer Service staff to implement and monitor customer service programmes. Responsible for repair, generally to component level, Desktop PCs; Laptops; Plasma CTV; LCD CTV; DVD and a wide range of consumer electronic products.Assembled and monitored budgets of £350K, maintained Financial and Taxation records.Designed and implemented customer care programmes for the clients of local retailers, national manufacturers and insurance partners. This included training and continual process/audit reviews to ensure standard processes and procedures were always followed. Show less

      • Managing Director

        Jan 1988 - Jun 2006

      • Proprietor/Managing Director

        Jan 1988 - May 2006

    • Business Link North East

      Jan 2006 - Apr 2007
      Business Advisor

      • Managed funding applications and ensured ROI for public and private spend.• Developed relationships with businesses, understanding their long and short term needs utilising a diagnostic framework.• Established trusted relationships with key stakeholders, working closely with strategic partners such as Gateshead Council, One North East, The China Business Association and Nat West Bank.• Ensured the financial solvency of company budgets, monitoring financial performance and protection of assets.• Always achieved targets and KPI’s. Show less

    • PC Repairman

      Sept 2006 - now
      Proprietor

      Specialist IT Support Company based in Newcastle upon Tyne. Provide Laptop and Desktop repair service to Business and Private customers. Provides Technical Support Services to CCTV Installers and End Users.Medical Instrumentation Field Service Engineering.

    • Business Link Tyne and Wear

      Sept 2006 - Apr 2007
      Business Advisor

    • Business and Enterprise Group

      Apr 2007 - Nov 2011
      Business Advisor

      • Managed funding applications and ensured ROI for public and private spend.• Developed relationships with businesses, understanding their long and short term needs utilising a diagnostic framework.• Established trusted relationships with key stakeholders, working closely with strategic partners such as Gateshead Council, One North East, The China Business Association and Nat West Bank.• Ensured the financial solvency of company budgets, monitoring financial performance and protection of assets.• Always achieved targets and KPI’s. Show less

    • AC Silver

      Jun 2012 - Jul 2013
      Operations Mananger

      ResponsibilitiesStock ControlMy role has been to implement an effective Stock Control system to ensure all stock is processed and catalogued efficiently.SEO and Social Media ManagementSet up and contribute to the Search Engine Optimisation and Social Media interaction with customers throughout the World.ICT Hardware and Software MaintenanceInstalled ICT Hardware and Software to allow Stock Control, Video Processing and External Communications.Ensure all ICT hardware and software systems are maintained and updated.Video ProcessingResponsible for the video processing of Silver and Jewellery for Web usage. Show less

    • Gateshead Council

      Jun 2014 - Jul 2014
      Business Consultant

      Providing business adviser services to Pre Start NEA Clients.

    • Newcastle Gateshead Initiative

      Oct 2014 - Feb 2015
      Business Growth Advisor

      Assisting North East businesses to achieve their growth aspirations.

    • Winning Pitch

      Mar 2015 - Jun 2015
      ERDF Specialist

      ERDF Specialist helping to deliver the Growth Accelerator service to North East businesses.

    • Thompson Medical

      Jul 2015 - Jun 2019
      Independent Medical Instrumentation Field Service Engineer

      Providing field service support to Medical Instrumentation devices in hospitals throughout the UK.Servicing and repairs to Ortho Clinical Diagnostics Autoview Blood Analisers throughout the UK.Servicing Ethicon Harmonic Scalpels in theatres throughout the UK.

    • TEDCO Business Support Ltd

      Aug 2019 - now
      Business Advisor

      Supplying business support and advice to Pre-Start clients.

  • Licenses & Certifications

    • SFEDI Business Advisor Accredited

      City and Guildes
      Mar 2009

  • Volunteer Experience

    • Information and Advice Volunteer

      Issued by AgeUK Northumberland on Sept 2022
      AgeUK NorthumberlandAssociated with Stephen Langdown

    • Young Enterprise Business Advisor

      Issued by Cramlington High School on Sept 2010
      Cramlington High SchoolAssociated with Stephen Langdown