Veda Samai

Experience

• 

  Ministry of Foreign Affairs of Guyana

  Jan 2003 - May 2003

  Administrative Assistant
• 

  GT&T

  Jun 2003 - Apr 2008

  Sales and Marketing
• 

  One Caribbean Television

  Jul 2012 - Mar 2013

  Sales Executive

  Identify new advertising markets, and propose products to serve themLocating and contacting potential clients to offer advertising services Maintaining assigned account bases while developing new accounts Prepare promotional plans, sales literature, media kits and sales contractsProviding clients with estimates of the costs of advertising products and services Establish contracts for advertisers and collect payments due.

• 

  Elephant Group

  May 2013 - Jul 2016

  Establish employees’ productivity goals, assess their technical skills levels, and develop coaching programs needed to improve performance.Monitor calls and metrics, provide feedback and report on data.Address customers’ problems that have been escalated from assigned employees.Maintain an up-to-date knowledge of services offered by the major cable companies in order to provide proper guidance to staffSupervise assigned employees in accordance with Company policies and procedures. Show less Set team performance standards and goals to meet revenue and call volume quotas. Weekly coaching and developing sessions with sales managers to highlight areas of opportunities that could improve their performance Maximize team performance through training, motivation, and incentive programs.Assist in the development of training to respond to market and promotional changes within our business.Provide feedback to our marketing team on campaigns and affiliate providers in regard to any trends that were impacting our sales. Show less

  • Operations Manager

    Jul 2015 - Jul 2016

  • Sales Manager

    Nov 2013 - Jun 2015

  • Operations Manager

    May 2013 - Nov 2013
• 

  Conduent

  Aug 2016 - Aug 2021

  Senior Manager, Service Delivery - Union Bank
• 

  ItelCX

  Sept 2021 - Nov 2023

  • Chief Experience Officer

    Feb 2022 - Nov 2023

  • Vice President - Operational Excellence

    Sept 2021 - Feb 2022
• 

  Ikonwork Hire- Recruitment Software

  Jan 2024 - now

  Chief Executive Officer

  Providing E2E HRIS services from Hire to Retire.