Experience

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  Atlanta radio korea

  Oct 2011 - Feb 2013

  Multimedia journalist (paid intern)

  - Reported on local news and news about Korean community- Translated local English news to Korean- Liaised between local government and Atlanta Radio Korea- Hosted an hour long educational radio show every Saturday about current events and other various topics such as English, Music, Movies and English Culture)- Wrote articles for the Atlanta Radio Korea magazine about • Colleges near Georgia informing Koreans by visiting Campus in person • Attractions and events in Georgia • Educational article about English phrases for non-English speakers • Smartphone applications Show less

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  Accorhotels

  Aug 2013 - Aug 2015

  Public relations and marketing coordinator

  - Represented the hotel to the business guests visited the hotel for inspection and tour - Managed hotel’s sales & marketing application system with updating the sales & marketing results monthly to analyze the record for next RFP bidding- Read guest reviews and responded with careful and professional wordings as a hotel representative- Took charge of contacting customers directly online - Managed hotel’s SNS and updated postings and events- Produced and named new hotel package products as well as copywriting for their advertisement- Translated Korean copywriting, letters and PR materials that go directly to the hotel guest and potential guest to English (Localization) - Took photographs of hotel products for advertisement use- In charge of updating hotel information and PR materials- Wrote and edited press release- Gathered news items for publishing on hotel's newsletter every month and copywrote for each items- Planned wine parties of Georgian Embassy & Slovakian Embassy and Hotel VIP Parties Show less

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  The shilla hotels & resorts

  Jan 2016 - Oct 2017

  International marketing public relations representative

  -In charge of handling overseas Public Relations of Shilla Stay Hotel Group, affiliate company of the Shilla Hotels & Resorts-Manage group's own SNS and its posting-Manage online advertisements set to raise brand awareness-Communicate with customers online-Communicate with media and partnered agencies. -Liaise between the hotel group and the Global Hotel Marketing Corporate, Preferred Hotels & Resorts-Manage Tripadvisor Business Listing of all Shilla Stay Hotels (11 branches)-Manage hotels' all images cooperating with the group's own design group and work with a contracted photo photographer -Take photoshots of hotel products for a commercial and PR use-Host on-sight events for PR and Sales purposes. Show less

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  Agoda

  Nov 2017 - Jul 2020

  Customer support professional

  -Liaise between the partners and the customers. -Liaise between the partners and the internal departments. (Content Team, IT team, etc.)-Manage the needs of customers (guests and partners) through communication channels.-Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.-Renew communication materials when in need.-Participated in fraud prevention projects.

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  Amazon

  Aug 2021 - now

  Fraud investigations specialist

  - Maintain Amazon's site quality by enforcing based on Amazon's Policy Guidelines.- Be aware of and identify new fraud patterns and trends. - Take appropriate action to identify and minimize the risk posed by such trends.- Participate in special projects/assignments as necessary.- Work with all areas of the business to resolve issues affecting financial, legal and reputational risk.- Retrieve data and perform complex analysis to reach data driven decisions on all aspects of risk for Amazon. Show less