Experience

• 

  Abb india

  Mar 1993 - Apr 1995

  Office assistant

  • Managing Communications - Personnel departmento Telex, Fax , Board & IC column• Employee Engagement : R&R , Attrition management , Recruitment & Talent management• Responsible for handling important correspondences in the deptt• Handling Internal communications & all related activities of HR operations & MIS

• 

  Tata honeywell

  Apr 1995 - May 1996

  Office manager

  • Responsible for Entire office Administrationo Official Purchase & AMC related o Ticketing & Hotel Bookingo Co-ordination with Vendors• Employee Engagemento Appointment of Manpower Consultants for Recruitmento Medical Checkups for new Recruitso Onboardingo Payments of vendors & AMC’so Handling Induction for New employees within the designed L&D frame work• Responsible for collation of MIS & all correspondences

• 

  Bharat shell ltd

  May 1996 - Dec 1999

  Office manager

  • Talent Management : Handling recruitment of Head Hunters , Consultants• L&D Activities :o Handling Training programs and Training meetso Training Vendor management & Evaluationo On boarding and Inductiono Handling L& D Framework as designed centrally for the region• Employee Engagement : R&R , Attrition management , Recruitment & Talent managemento Payouts and Reimbursementso Responsible for co-ordination between the Sales Team & the Customers with special focus on inventory related issues.o Responsible for collection on Sales data & Collating the MISo In charge of the Office Administrationo Handling Regional Purchases including official vehicles & handling their insuranceso Events management :Ticketing & Hotel Bookingo Partner & Vendors Managemento Recruitment& Employee life cycle managemento Pre recruitment Medical Checkups for new Recruitso Managing Expense Management o AMC’s & Contract management Show less

• 

  Amway global

  Dec 1999 - Jun 2004

  Sr.exe. distributor customer services

  • Single point of contact for all the Priority Customers in the region with focus on Complaint handling augmentation• Business Development: Define and create and execute effective campaigns in reaching the target audience.• Creating and implementing strategies for demand generation and lead qualification, and overall account penetration strategy• Design and strategize conferences, seminars to educate existing customers and net new customers. Evaluate campaigns to improve effectiveness & penetration into new accounts• Responsible for imparting Training for developing Service Excellence in the team with key focus on product retail & merchandising.• Responsible for co-ordination of the Special Events in the region• Key member of the New Office Launch team for the Region• Successfully helped in compeering the events/seminars/press meets etc.• Key member of the Multitasking team and also responsible for training of the in-house multitasking team.• Selected to be a part of the Amway Leadership Seminar held in BANGKOK-PATTAYA in Nov’03• Content development, Evaluation and Certification after Training• Internal process auditor of the RegionMajor Achievements• Key member of Events Team , which managed a family Event of Leading Distributors in Thailand Show less

• 

  Airtel

  Jun 2004 - Apr 2008

  Service assurance -head

  • Involved understanding the business and functional needs and translating them into an executable Learning Plan with constant liaison the Business leaders, Circle office & HR Teams- Drive key OD initiatives that align to the short-term goals and long term business strategies for the company, and primarily will support the Outsourced Teams, In-house Teams ,Technological platform for leveraging internal and external technical resource for driving Blended learning across Client and out sourced environment- Responsible for internal, external and Group programs within Learning and Employee Development Vertical by actively implementing global talent management & L&D strategies formed the regional level, locally at Client and partner teams. - Creating enabling tools for development in line with the current processes and strategies in critical LOB’s , processes as required (as Self Development Action Plan (SDPs), Mentoring exercises, Mid-level to junior level coaching - to expand and build a matured pipeline with multi-skilled workforce to meet the current and future business needs of CLIENT Company. - Subject Matter Expert in the area of L&D, responsible for doing TNA, Content idealization/ creation and Delivering the workshops. - Operated as an internal consultant l touch basing all areas of the organization, positively impacting the overall organizational development and an intuitive and open learning culture. Transactional Activities: - thereby handling a Training Budget / AOP of 13crores- Complete track of the qualitative trained workforce in the ranks, managing twenty thousand learner base• Undertaking Projects with departments and other teams to enhance the functionality and integration with E-Learning platform and pave the path for Blended Learning ability across the entire organization. Show less

• 

  Centum learning ltd

  May 2008 - Mar 2012

  Agm - mobility cs practise

  Responsibilities:• Creating and Managing Annual Operation Plan & Budgets(Managing and aligning EBITDA the function)• Knowledge Management Centre – HOD for the Customer service Delivery Team (20,000k team members)• Responsible for E - learning and OLMS • Vendor Managements & Retail Training for PAN INDIA• Managing Training Vendors and creation of process for due diligence on recruitment of partners• B2B & B2C solutioning and Client relationship management for training operations and development needs of engagement PAN India for the Sales & CS ecosystems• Spearheading functional Content Development and Handling Instructional Design for Products , Process & Systems using ADDIE / Blooms etc perspective• Training Audit Recruitment of PFW Trainer and to map the performance of PFW Trainer • Building fast performing teams and synergy to deliver the SLA of the accounts• Resource Utilisation , Resource allocation and Revenue augmentation• Handling Employee Training Delivery based on Self Development Plans designed by HR• Handling Talent Transformation for Frontline Teams.• Employee Engagement Surveys / Gallup survey• Competency Mapping & handling Appraisals• Employee Engagement : R&R , Attrition management , Recruitment & Talent managementSpecial Responsibilities: Developed & rolled out Enterprise crm along with IBM for all business processes. Launched e-Recharge for Airtel in the WB circle Launch of all Eastern Circles of Bharti OLMS Application Launch Show less

• 

  Hgs global

  Apr 2012 - Mar 2013

  Dgm -head :domestic training

  Responsibilities:••• Drive Self Development Action Plan (SDPs) for the entire workforce and be the single point of authority to drives process and accountability related to key leadership development, review of staff development opportunities - to better prepare candidates for future roles as they get higher maneuver ability to create their own career paths. - Support the existent current L&D Framework structure, practices and processes to ensure the right skilled individual, is ready for the required role in line with yearly growth cycle. - Ensures that the company's organic Learning plan embraces a diverse internal pool and create an environment where employees are provided opportunities and encourage to develop to their fullest potential via steady access to myriad learning channels. - Identify opportunities to integrate the competency model into L&D framework, E-Learning practices - and make it a part of daily vocabulary. - Strengthen management's ability to assess actual development needs through constant liaison with front-line managers and by liaising within the team's current strength to create bespoke interventions for the organization o Principal Accountabilities: Key activities and decision making areas - Ensuring Valuable & Strategic Partnership thereby creating positive Impact on the Business / Function - - Charting of Learning awards around the best practices across Client, Customers / Stakeholders thereby Ensuring High level of Learning Experience : - L&D Single Point Of Contact (SPOC) for employees - A single point of contact for addressing all queries on DAP Implementation in paper and then electronically. - Vendor Management - Work with identified vendors for OD delivery by vendors, Content & customization &- Constant and proactive customised input to business managers on progress on OD interventions for their people - quarterly/bi-annually. • Designing & Implementing the Hinduja Business Academy for Call Center staff PAN India Show less

• 

  Tatasky

  Apr 2013 - Oct 2013

  Dgm service training

  • Develop and implement the learning roadmap and framework for the Customer Support function. - Act as a partner and trusted advisor to key regional business stakeholders .- Engage with stakeholders and recommend streamlined options for managing capability development. - Deliver standard global and localised Training programs - Directs the activities of internal training for both functional and skill development- Oversees the planning of course design, delivery, and support documentation. Ensures training program(s), resources and curriculum meet company and customer objectives - Support Outsourced Partner teams in execution of learning solutions and setting expectations on timing, delivery, necessary coaching, to ensure success. - Facilitate key leadership and professional development programs for employees. - Evaluate effectiveness of learning and development programs using the Kirkpatrick's Learning Evaluation model and utilize evaluation data to revise or recommend changes in instructional objectives and methods. • Work with Business operation leaders to facilitate developmental experiences for teams . senior leaders with involvement of mid and lower level leaders in organizations. - Provide on-going / summarized reporting of L&D adoption, business impact and business engagement results to business stakeholders.• Work with external Vendors to manage the Training deliveries, Instructional Design Factory, Online knowledge portals – ensuring high stands of quality• Managed the L&D budgets , and projection for the year• Handled the Learning plan for over six thousand Call center agents and coordinated with sales team to manage over nin thousand on the field staff of installers , engineers , & sales agents• Managing the Employee Engagement activities for the Team : single handedly managed the GO DUBAI activity in 2013• SPOC for Talent acquisition of the CS Team Show less

• 

  Tata consultancy services

  Jun 2018 - now

  Language Specialist, Coaching & LDP

  • Product Owner

    Mar 2021 - now

  • Leadership,Business Skills& Culture --Language Specialist

    Jun 2018 - Mar 2021