Experience

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  Georgia state university

  Sept 2001 - Sept 2003

  Researcher / teaching assistant

  • Taught Anatomy and Physiology lab course to 50+ nursing students per semester to reinforce lessons presented by professors• Conduced experimental and data analytics in cellular and molecular biology lab

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  Artisan family dentistry

  Jan 2004 - Aug 2009

  Operations manager

  • Managed daily operations of dental office comprised of 10+ staff, serving a database of 3000+ clients ($1.5M in revenue)• Communicated with specialists, vendors, and insurance companies in order to ensure optimal quality of care and efficiency • Led marketing campaigns through 5 social media channels and digital platforms; increased engagement by 20%+ annually

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  Elegance family dentistry

  Jan 2010 - Aug 2017

  Marketing and business development manager

  • Consulted dental office (comprised of 8 – 10 employees) from inception to launch; generating $2M+ in annual revenue• Built 4000+ client database by analyzing data and demographics to develop marketing campaigns and acquire new business• Streamlined recruitment processes, including hiring, onboarding, and training; provided analytical coaching to ensure growth• Reviewed and analyzed monthly revenue reports, payroll, invoicing, billing, and business operating budgets

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  Self-employed

  Jan 2017 - now

  Healthcare consultant
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  Keck medicine of usc

  Aug 2019 - Dec 2019

  Telecare and international health

  Assisted TeleCARE team with implementing and training 10+ hospital units/providers on remote patient monitoring/follow upCoached and mentored medical staff on software utilization (patient monitoring, scheduling, documentation, communication)Facilitated weekly meetings with team members and providers to ensure optimized service and productivity of software Generated and analyzed client reports to ensure efficiency of patient visits in accordance with the program

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  Onsite dental

  Jan 2020 - May 2020

  Business development specialist

  Spearheaded business development and client relationship management (B2B) for a corporate dental services company.Led implementations of product/service offerings at on-site client locations (office buildings, campuses, and remote) Cultivated relationships with client stakeholders to ensure optimal customer success and retention Collaborate internally with benefits, marketing, and finance teams to effectively resolve customer requests and issuesContribute to product roadmap planning, providing customer and patient voice, and champion new product offerings Identified and secured new contracts by generating leads, maintaining client relationships, and ensuring continuity Show less