
Timeline
About me
Supervisor - Underwriting Services at SECURA Insurance
Education

St. norbert college
2012 - 2015Bachelor of arts - ba communication, general• Made the Dean’s List four out of six semesters• Received the college’s highest scholarship for academics and had to maintain a 3.0 GPA to keep (which was done successfully)• Was brought in to St. Norbert College with enough college-credits from high school to be considered a sophomore in my first year (graduated with a Bachelor of Arts Degree in 3 years)• Spanish Minor
Experience

Buffalo wild wings
Jun 2011 - Jun 2012Cashier/greeter• Responsible for the up-selling and marketing of the food at Buffalo Wild Wings• Greeted guests, handled money & sat guests at their table

Vector marketing
Jun 2012 - Jun 2013Advanced sales representative• Responsible for selling and marketing Cutco Cutlery and Kitchen Accessories• Promoted to Key Staff• Over $5,000 in sales within the first 3 weeks• Very productive team-player within the office• Responsible for the growth of the team (produced many personal recruitments – PR’s)• Completed sales and marketing training through the corporation

Mandarin garden chinese restaurant
Aug 2012 - nowServer• Responsible for servicing the guests and making their experience great• Went from having no serving experience to becoming a highly requested server

Northwestern mutual
Sept 2012 - May 2013Financial representative intern• Licensed to sell life, disability, health, accidental and long-term care insurance• One of eight interns accepted into the Green Bay office out of over one hundred applicants• Mentored to achieve sales and production goals

Howe community resource center
Sept 2013 - May 2014Communications/marketing intern• Created numerous brochures to advertise the non-profit organization’s parenting classes and summer activities• Created and designed a website for the organization• Contacted and met with donors and groups interested in the organization

Aaa/42 insurance agency
Apr 2015 - Apr 2016Communications & marketing specialist• Created and designed a website for the agency (www.42insurance.com)• Responsible for dedicated customer service, sales, creating marketing strategies and implementing processes for the agency

Johnson financial group
Apr 2016 - Jul 2021• Responsible for managing accounts for commercial lines clients• Specialized in small business & aviation • Licensed in Property, Casualty, Life & Health • Responsible for servicing personal lines clients• Dedicated to surpassing upsell/account round goals• Managed team schedule & used other organizational skills to assist team manager
Commercial Insurance Account Manager
Jan 2020 - Jul 2021Personal Insurance Client Service Agent
Apr 2016 - Jan 2020

Secura insurance
Jul 2021 - now• Dedicated 1.5 years to assisting project team with creation of the Commercial Service Center• Responsible for assisting project team with workflow changes, internal training and job aid creation now that the Commercial Service Center has gone live• Acted as a Service Center Specialist as well by providing exceptional customer service to insureds, underwriters and agents • Dedicated to providing exceptional internal communication with underwriters• Responsible for processing policy transactions (quoting, endorsements, renewals, etc.) and corresponding with external agents when applicable
Supervisor - Underwriting Services
Jan 2024 - nowCommercial Insurance Service Center Specialist
Apr 2022 - Jan 2024Commercial Insurance Underwriting Support Specialist
Jul 2021 - Apr 2022
Licenses & Certifications

Lean six sigma yellow belt
Secura insuranceOct 2022
Associate in general insurance (ains)
The institutesDec 2022
Service excellence designation
Secura insuranceJan 2022
Property, casualty, life & health insurance licenses
Johnson financial groupOct 2013
Certified insurance service representatives elite (cisr elite)
The national alliance for insurance education and researchJul 2022
Volunteer Experience
Co-Founder of Children’s Cancer Memorial
Issued by RC MEMORIAL FOUNDATION INC on Nov 1999
Associated with Alex Fiel, AINS, AIS, CISR Elite, SEYPN/LINC Member
Issued by SECURA Insurance on Jul 2021
Associated with Alex Fiel, AINS, AIS, CISR Elite, SE
Languages
- spSpanish
- enEnglish
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