Jim Phipps

Experience

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  Rogers Communications

  Jan 2000 - Jan 2012

  Following company guidelines for recruitment and trainingDiverse in all Rogers Products and Services to lead team by exampleDriven to coach/train team to maximize sales/customer serviceHave dual-managed on 3 different occasions for both Home Entertainment and Communications locationsCan set and attain goals of personal and professional achievements, provide weekly feedback to help staff with personal growthCan read financial statements and understand meaning behind numbers.Maintain Company assets through theft prevention methods as trained to fellow employees. Also staying within Company target for Inventory Control (shrink).Worked on planning and implementation of new payroll/auto-scheduler program rolled out nationallyCo-Lead for CSAT Action Team in Toronto to improve upon company CSAT results and achieve Best in Class scores for Corporate RetailAssisted with past AM with store visits to monitor LP, merchandising, sales growth, above average customer service within all our locations, compiled Weekly Area sales reports to Director of Sales/Operations for Area, compiled, communicated daily CSAT updates for Area to drive successes and provide feedback to stores.Worked with Director of Implementation Team to construct tips/tricks to increase Attach sales of Accessories/Essentials with Upgrades and in general, updating CSAT changes and presenting deck to all 3 regions for full company rollout (Customer Journey Show less

  • Store Manager

    Aug 2000 - Jan 2012

  • Store Manager

    Jan 2000 - Jan 2012
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  Rogers Retail Several Cities

  Aug 2000 - Jan 2012

  Store Manager

  Following company guidelines for recruitment and trainingDiverse in all Rogers Products and Services to lead team by exampleDriven to coach/train team to maximize sales/customer serviceHave dual-managed on 3 different occasions for both Home Entertainment and Communications locationsCan set and attain goals of personal and professional achievements, provide weekly feedback to help staff with personal growthCan read financial statements and understand meaning behind numbers.Maintain Company assets through theft prevention methods as trained to fellow employees. Also staying within Company target for Inventory Control (shrink).Worked on planning and implementation of new payroll/auto-scheduler program rolled out nationallyCo-Lead for CSAT Action Team in Toronto to improve upon company CSAT results and achieve Best in Class scores for Corporate RetailAssisted with past AM with store visits to monitor LP, merchandising, sales growth, above average customer service within all our locations, compiled Weekly Area sales reports to Director of Sales/Operations for Area, compiled, communicated daily CSAT updates for Area to drive successes and provide feedback to stores.Worked with Director of Implementation Team to construct tips/tricks to increase Attach sales of Accessories/Essentials with Upgrades and in general, updating CSAT changes and presenting deck to all 3 regions for full company rollout (Customer Journey Show less

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  Wireless DNA Inc.

  May 2012 - Dec 2017

  Working with contractors, suppliers for store renovations, new store openingsLooking at day to day operations and creating tools/resources to assist in company growth and productivityCustomer Satisfaction review and communication to field for improvementFraud Prevention communication and training to the field. Currently assisting as temp Support role (DM) for 10 storesGoing on store visits to monitor merchandising and assist store teams in knowledge of day to day operations Overseeing day to day operations of 27 storesBuilt and help implement new hire sales rep trainingBuilt and implemented operation binder Work with other departments to ensure store renovations and new stores open flawlessly Research fraud reports for accuracyPrimary lead for new company projects and programs Continually building relationships with senior team and store managers and sales reps to improve productivityWeekly, Daily, Monthly performance measurement reporting and sharing Show less

  • Operations Manager

    Apr 2014 - Dec 2017

  • Operations Manager

    May 2012 - Dec 2017

  • Store Manager

    May 2012 - Apr 2014

  • Store Manager/District Team Lead - SWO

    May 2012 - Apr 2014
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  Walmart Canada

  Dec 2017 - now

  Walmart Assistant Manager

  Living is learning, Fun is interacting with others, making them smile, appreciating the moment. Share the knowledge, help others grow along with myself

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  Walmart

  Dec 2017 - now

  Assistant Manager