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Erinda Stafa

Erinda Stafa

Costumer Care

Followers of Erinda Stafa6702 followers
location of Erinda StafaTirana, Tirana, Albanien

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  • Timeline

  • About me

    Manager of Eurostep ( Tirana Branch ) Experienced Project Manager ( PM )

  • Education

    • Aleksandër Xhuvani University of Elbasan

      2010 - 2016
      Bachelor's degree Financ Contability

    • University of Tirana

      2017 - 2019
      Msc Information Technology and Business Process Management MSC

  • Experience

    • Silver Spring Networks

      Feb 2013 - Dec 2015
      Costumer Care

      Management of relations with foreign customers.Sales team and network daily support.Recruitment and selection of customer care staffTraining of different teams for technical and soft skillsSupport in the management of commercial offersReporting to Management on monthly basis

    • Albacall SHA

      Dec 2015 - Jun 2020
      Customer Support

      Costumer Care ( Vodafone & Payback )Management of relations with Italian and foreign customersSupport to the team for all daily and weekly issuesParticipation in the management of commercial offers.Critical customer management. TroubleshootingAccount Management (CRM),Customer communication and handling all issuesDirect engagement on product developmentMaking analyses to improve the entire customer experienceFollowing the sales process and propose new ideas to increase salesParticipating on training and selection process for newcomersOperating as intermediary contact in customer relations. Show less

    • Software Development Academy

      Jun 2020 - Feb 2021
      Customer Advisor

    • Eurostep Srl

      Feb 2021 - now
      Branch Manager

      Lead a team of Developers and Customer Care staff at Eurostep Srl, overseeing recruitment, team management, and operational processes to drive efficiency and customer satisfaction.• Implemented strategies to improve team performance and streamline distribution processes.• Managed recruitment processes to ensure a skilled and motivated team.

  • Licenses & Certifications