Deepak Joshi

Experience

• 

  American Express

  Apr 2016 - Jan 2017

  Senior Fraud Analyst

  Use to handle queries of the customers regarding fraud on their cards also provided emergencies services to the clients in case they are travelling.Card investigation for the fraud.Customer satisfaction ,work with clients closely in solving the fraud which happened on their account and help them to get resolved as soon as possible.

• 

  Google

  Oct 2017 - Aug 2018

  Account Manager

  Handling clients AdWords accounts ,preparing business strategies ,ROI ..creating a positive environment.Working on market strategies for the clients closely .

• 

  Airbnb

  Jul 2018 - Jul 2020

  Client Services Representative

  handling all kinds of communities of Airbnb ,host and guest ,solving the queries of both the communities and getting new business for the company.

• 

  Startek

  Jul 2021 - Aug 2022

  Handling all queries related to Zomato Merchant Support , getting the merchant dashboard setup to the updated version in order to get the refunds done for the customers in genuine concerns. Handling Pan India merchant escalations desk, leading a team of 18 agents for this project. leading the escalations team for Zomato process , taking care of the parameters for escalations as per the Zomato guidelines all over India. Maintaining cordial relation between the team and the customers. Managing Hyderabad, Lucknow and Kolkata escalations desk. Managing the team , handling their performance , team management , preparing team reports , addressing their queries , managing the supervisor calls, auditing teams chats for zomato process.

  • Merchant Escalations Team Lead

    Dec 2021 - Aug 2022

  • Escalations Team Lead

    Oct 2021 - Dec 2021

  • Operations Team Lead

    Jul 2021 - Oct 2021