David Velasquez

Experience

• 

  Publix Super Markets

  Mar 2012 - Mar 2015

  Front Service Clerk
• 

  JW Marriott

  Mar 2015 - Aug 2016

  Lifeguard
• 

  Miller's Ale House Restaurants

  Aug 2016 - Nov 2017

  Server
• 

  NYPD Pizza

  Feb 2018 - Jul 2019

  Server
• 

  DV Builds LLC

  Mar 2019 - now

  Business Owner

  DV Builds LLC, Computer repair, Custom computer builds, and Website design.

• 

  Flippers Pizzeria

  Aug 2019 - Mar 2020

  Delivery Driver
• 

  Centerplate

  Feb 2020 - Feb 2021

  Supervisor
• 

  Florida Department of Economic Opportunity

  May 2020 - Oct 2020

  Call Center Representative
• 

  CrossLink Professional Tax Solutions

  Oct 2020 - Mar 2021

  IT Support Specialist

  Provide excellent customer service and assistance with technical support issues. including software installation and troubleshooting, network troubleshooting, general questions and issues. use of remote connections and ticketing systems required.

• 

  Bayridge Sushi

  Mar 2021 - Aug 2021

  Server
• 

  Blue Stream Fiber

  Sept 2021 - Jan 2022

  Customer Service Specialist
• 

  CAI

  Jan 2022 - Jan 2023

  Provide excellent customer service and assistance with technical support issues. assisting users with general questions and issues. use of remote connections and ticketing systems required. Provide excellent customer service and assistance with technical support issues. including software installation and troubleshooting, network troubleshooting, general questions and issues. use of remote connections and ticketing systems required.

  • Product Specialist

    Oct 2022 - Jan 2023

  • Service Desk Analyst

    Jan 2022 - Oct 2022
• 

  3D Technology Group, LLC

  Feb 2023 - Sept 2023

  Information Technology Field Technician
• 

  Nemours

  Sept 2023 - now

  As a Desk Side IT Project Coordinator, I oversee and coordinate IT projects to ensure successful execution and delivery. My responsibilities include planning, scheduling, and managing project timelines, resources, and budgets. I collaborate closely with cross-functional teams, contractors, and vendors to define project scopes, objectives, and deliverables. My role involves tracking project progress, identifying and mitigating risks, and ensuring adherence to project management methodologies and best practices. I also facilitate effective communication between technical and non-technical team members, providing updates and resolving issues promptly. This position leverages my strong organizational and leadership skills, enhancing my ability to manage complex IT projects and drive continuous improvement within the organization. Show less As a Desktop Support Technician, I provided comprehensive technical assistance, troubleshooting desktop, laptop, and peripheral issues to ensure minimal downtime and high productivity. I installed, configured, and maintained operating systems and software, managed user accounts and permissions, and ensured data security. I delivered exceptional customer service by effectively communicating technical information to non-technical users. My responsibilities included performing regular system updates and preventative maintenance, documenting technical issues in a ticketing system, collaborating with IT team members to resolve complex problems, and assisting in IT asset management. This role honed my problem-solving skills and technical expertise, laying a strong foundation for my advancement in the Information Technology field. Show less

  • Deskside Project Coordinator

    May 2024 - now

  • Deskside Support Specialist

    Sept 2023 - Jun 2024